MRO Viewpoints

The current pandemic environment encourages physically distanced services as much as possible. In response, MRO saw the impact to patient medical record requests and is launching MRO Virtual Front Desk™. The Virtual Front Desk provides multiple touchless intake...

Recently, I had the pleasure of presenting with my colleague Lauren Wall, RHIT, HIM Manager of Shared Services for Steward Health Care. Our presentation was the first webinar of the year for MRO, where we discussed proven methods to improve workflow, reduce costs and...

Recently, my colleague Anthony Murray and I presented Watch List: 2021 Privacy and Security Trends as part of the MRO 2020 Webinar Series. During this presentation, we highlighted the key areas of privacy and security within health information management (HIM) that...