Home
Release of Information
Minimize breach risk with MRO’s quality-focused ROI workflows that yield 99.99% accuracy and fast turnaround times.
Business Office Solutions
Improve efficiency, cost savings and compliance with solutions for payer audit management and medical record attachments for claims.
Careers
Join our award-winning team that makes a difference in the lives of patients every day.
Release of Information
MRO mitigates risk by incorporating multiple Quality Assurance checks into our ROI workflow.
Audit Management
MRO offers comprehensive services and software to effectively manage all payer audit processes.
Watch Our Videos
Learn about MRO’s history, quality assurance programs, workflows and more
Why MRO?
Take the video tour of our National Service Center and see.
Upcoming Events
MRO participates in the healthcare industry’s leading conferences and events to showcase our latest innovations. Join us to learn more about how MRO can best serve your organization. We look forward to meeting you. View our full schedule of conferences and events.
Skyrocket PHI disclosure accuracy rates to 99.99% using MRO’s technology.
Proud of our Reputation
MRO’s clients are talking—and we couldn’t be happier. Client feedback and our KLAS ratings and comments help us measure our success, and we’re proud that MRO is recognized for our top-notch people, customer-focused culture and ability to leverage technology to support high levels of service.
MRO’s Three Pillars of Success
Rated #1
for Release of Information
2013, 2014, 2015/2016, 2017, 2018, 2019, 2020
PHI Disclosure Management Webinar Recap: Attorney Misuse of Patient-Directed Record Requests and How to Cope
On December 11, 2019, I joined my colleague Danielle Wesley, Esq., Vice President and General Counsel, to present the fourth and final installment of MRO’s PHI Disclosure Management Webinar Series. In this webinar titled “Clearing the Confusion: Attorney Misuse...
read moreMRO’s Everyday Heroes: A Motivational Initiative
I have a fabulous job title: Senior Director of Motivation and Development. When I meet people, they often comment on my title, saying it’s intriguing and then ask what I do. The development aspect of my job at MRO Corp. includes managing all the training...
read moreHeard on the Hill: A Call for Regulation of Attorney Misuse of Patient-Directed Requests
During the week of November 11, 2019, I visited Capitol Hill with colleagues from the Association of Health Information Outsourcing Services (AHIOS) to address concerns regarding patient access to medical...
read more
MRO Named Top Workplace in Philadelphia
The Philadelphia Inquirer names MRO a winner of the Philadelphia Top Workplaces 2020 Award
read moreMRO Is 2020 Best in KLAS Category Leader for Release of Information Services for Seventh Straight Year
MRO is the top performer for release of information services in 2020 Best in KLAS report.
read moreMRO Announces Transaction with Parthenon Capital
KLAS-rated No. 1 provider of release of information (ROI) vendor receives funding to continue accelerated growth.
Ochsner Health System partnered with MRO to handle Release of Information across its system. MRO’s solutions, including an Epic integration and off-site remote ROI processing services, enabled Ochsner to realize efficiency and quality improvements across their organization
Lexington Medical Center was able to reduce ROI processing times by half and leverage MRO’s Remote Services team for audit support after implementing MRO’s enterprise-wide Protected Health Information disclosure management solution – including a full integration with the ROI module their Epic EMR.
Testimonials
“By interfacing MRO’s system with our Epic ROI module and MPI, we’ve reduced errors and improved efficiencies—in fact, the request logging process has been cut in half.”
“In just five months, MRO responded to and resolved 2,100 phone inquiries from requesting parties that included medical record request status checks, questions of how to obtain medical information and methods for resolving HIPAA deficient requests.”
“Across the enterprise, EJGH reduced their potential annual risk from roughly $135,000 to only $36 thanks to the additional QA reviews and was still able to uphold its 72-hour turnaround policy on ROI requests, often fulfilling requests in less time.”
Request a Demo
Learn more about MRO’s solutions.