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Release of Information
MRO mitigates risk by incorporating multiple Quality Assurance checks into our ROI workflow.
Audit Management
MRO offers comprehensive services and software to effectively manage all payer audit processes.
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Learn about MRO’s history, Quality Assurance programs, workflows and more.
Release of Information
MRO mitigates risk by incorporating multiple Quality Assurance checks into our ROI workflow.
Audit Management
MRO offers comprehensive services and software to effectively manage all payer audit processes.
Watch Our Videos
Learn about MRO’s history, quality assurance programs, workflows and more
Healthcare Compliance Webinar Series
Part 1: Compliance With The Global Data Privacy Rule (GDPR) and Privacy Shield | The Global Data Privacy Rule (GDPR) is compelling every organization to consider how it will respond to today’s security and compliance challenges. This may require significant changes to how your business gathers, uses and governs data.
March 22, 2018 – 2pm Eastern – Learn More and Register »
Part 2: Healthcare Regulatory Updates and Guidance | This session will review the regulatory updates and guidance that must be implemented to achieve regulatory compliance.
May 17, 2018 – 2pm Eastern – Learn More and Register »
Part 3: Cybersecurity: Protecting your Healthcare Enterprise | This webinar will share lessons learned and actions for consideration to remain diligent and ready for potential threats.
August 15, 2018 – 2pm Eastern – Learn More and Register »
Part 4: 2019 Healthcare Privacy and Security Compliance Predictions | This session will briefly summarize the prior sessions in MRO’s four-part webinar series on healthcare privacy and security compliance, including lessons learned in 2018— and then shift focus to 2019.
November 7, 2018 – 2pm Eastern – Learn More and Register »
Why MRO?
Take the video tour of our National Service Center and see.
Upcoming Events
MRO participates in the healthcare industry’s leading conferences and events to showcase our latest innovations. Join us to learn more about how MRO can best serve your organization. We look forward to meeting you. View our full schedule of conferences and events.
Skyrocket PHI disclosure accuracy rates to 99.99% using MRO’s technology.
Proud of our Reputation
MRO’s clients are talking—and we couldn’t be happier. Client feedback and our KLAS ratings and comments help us measure our success, and we’re proud that MRO is recognized for our top-notch people, customer-focused culture and ability to leverage technology to support high levels of service.
MRO’s Three Pillars of Success
Rated #1
for Release of Information
2013, 2014, 2015/2016, 2017, 2018
Privacy Dashboards: A Powerful Tool for Compliant PHI Disclosure Management
Managing the release of Protected Health Information (PHI) is more complex than ever, due to evolving federal regulations, patient access rights, and pressure to manage and exchange health information electronically. With multiple departments releasing PHI, there are...
read moreHow to Ensure Proper PHI Disclosure across your Healthcare Enterprise
When it comes to Protected Health Information (PHI), one of the main duties of Health Information Management (HIM) departments is to protect their patients’ privacy and ensure proper disclosure. HIM departments have had a long-held reputation of being the top...
read moreHIMSS18 Recap: Patient Data Takes Center Stage for Privacy Protection
The 2018 Healthcare Information Management Systems Society’s (HIMSS) Health IT Conference (HIMSS18), hosted more than 43,000 attendees. Groups of healthcare industry professionals filled educational sessions and convention hall aisles on March 5—9 in Las Vegas. With...
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MRO Celebrates Health Information Professionals “Making Our Future Bright”
Compliance Webinar Series to Launch During HIP Week, March 18-24, 2018
read moreMRO Wins Two Silver 2018 Stevie Awards for Superior Customer Service
Protected health information disclosure management company receives accolades for best customer service department and training team
read moreMRO Named KLAS Category Leader for Release of Information Services for Fifth Year in a Row
MRO rated No. 1 for ROI in 2018 Best in KLAS: Software & Services report.
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Ochsner Health System partnered with MRO to handle Release of Information across its system. MRO’s solutions, including an Epic integration and off-site remote ROI processing services, enabled Ochsner to realize efficiency and quality improvements across their organization
Lexington Medical Center was able to reduce ROI processing times by half and leverage MRO’s Remote Services team for audit support after implementing MRO’s enterprise-wide Protected Health Information disclosure management solution – including a full integration with the ROI module their Epic EMR.
Testimonials
“By interfacing MRO’s system with our Epic ROI module and MPI, we’ve reduced errors and improved efficiencies—in fact, the request logging process has been cut in half.”
“It’s gratifying to have a knowledgeable partner like MRO that can offer our organization guidance on the latest regulations, but also present opportunities to improve our efficiency. We’re confident that MRO will be a long-term partner for Ardent.”
“In just five months, MRO responded to and resolved 2,100 phone inquiries from requesting parties that included medical record request status checks, questions of how to obtain medical information and methods for resolving HIPAA deficient requests.”
“Across the enterprise, EJGH reduced their potential annual risk from roughly $135,000 to only $36 thanks to the additional QA reviews and was still able to uphold its 72-hour turnaround policy on ROI requests, often fulfilling requests in less time.”
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Learn more about MRO’s solutions.