Release of Information
Minimize breach risk with MRO’s quality-focused ROI workflows that yield 99.99% accuracy and fast turnaround times.
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Release of Information
MRO mitigates risk by incorporating multiple Quality Assurance checks into our ROI workflow.
MRO offers comprehensive services and software to effectively manage all payer audit processes.
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MRO’s clients are talking—and we couldn’t be happier. Client feedback and our KLAS ratings and comments help us measure our success, and we’re proud that MRO is recognized for our top-notch people, customer-focused culture and ability to leverage technology to support high levels of service.
By Anthony Murray and Christopher Lombardo October is National Cybersecurity Awareness Month, which was launched in 2004 by the National Cybersecurity Division within the Department of Homeland Security and the nonprofit National Cyber Security Alliance....read more
As we approach AHIMA20, MRO is excited to participate as an exhibitor for the first ever virtual conference. While the 2020 event looks very different from those in previous years, MRO’s industry experts are ready to meet with the health information management (HIM)...read more
As part of the MRO webinar series this year, I recently presented HIM Workforce Training: Developing an Engaged Team. During this presentation, I discussed best practices for training and retaining your employees based on the evolving health information management...read more
New solutions minimize human interactions for patient medical record release of information (ROI) services and drive workflow efficiencies.
MRO receives accolades for customer service department, strategy, and woman of the year in customer service.read more
The Philadelphia Inquirer names MRO a winner of the Philadelphia Top Workplaces 2020 Awardread more
Ochsner Health System partnered with MRO to handle Release of Information across its system. MRO’s solutions, including an Epic integration and off-site remote ROI processing services, enabled Ochsner to realize efficiency and quality improvements across their organization
Lexington Medical Center was able to reduce ROI processing times by half and leverage MRO’s Remote Services team for audit support after implementing MRO’s enterprise-wide Protected Health Information disclosure management solution – including a full integration with the ROI module their Epic EMR.
“By interfacing MRO’s system with our Epic ROI module and MPI, we’ve reduced errors and improved efficiencies—in fact, the request logging process has been cut in half.”
“In just five months, MRO responded to and resolved 2,100 phone inquiries from requesting parties that included medical record request status checks, questions of how to obtain medical information and methods for resolving HIPAA deficient requests.”
“Across the enterprise, EJGH reduced their potential annual risk from roughly $135,000 to only $36 thanks to the additional QA reviews and was still able to uphold its 72-hour turnaround policy on ROI requests, often fulfilling requests in less time.”
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