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Release of Information
Minimize breach risk with MRO’s quality-focused ROI workflows that yield 99.99% accuracy and fast turnaround times.
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Improve efficiency, cost savings and compliance with solutions for payer audit management and medical record attachments for claims.
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Release of Information
MRO mitigates risk by incorporating multiple Quality Assurance checks into our ROI workflow.
Audit Management
MRO offers comprehensive services and software to effectively manage all payer audit processes.
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Learn about MRO’s history, quality assurance programs, workflows and more
Why MRO?
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Upcoming Events
MRO participates in the healthcare industry’s leading conferences and events to showcase our latest innovations. Join us to learn more about how MRO can best serve your organization. We look forward to meeting you. View our full schedule of conferences and events.
Skyrocket PHI disclosure accuracy rates to 99.99% using MRO’s technology.
Proud of our Reputation
MRO’s clients are talking—and we couldn’t be happier. Client feedback and our KLAS ratings and comments help us measure our success, and we’re proud that MRO is recognized for our top-notch people, customer-focused culture and ability to leverage technology to support high levels of service.
MRO’s Three Pillars of Success
Rated #1
for Release of Information
2013, 2014, 2015/2016, 2017, 2018, 2019, 2020
MRO at the First Ever Virtual American Health Information Management Association Conference
As we approach AHIMA20, MRO is excited to participate as an exhibitor for the first ever virtual conference. While the 2020 event looks very different from those in previous years, MRO’s industry experts are ready to meet with the health information management (HIM)...
read moreHIM Workforce Training Webinar Recap
As part of the MRO webinar series this year, I recently presented HIM Workforce Training: Developing an Engaged Team. During this presentation, I discussed best practices for training and retaining your employees based on the evolving health information management...
read moreHIM Life in a COVID World: Health Information Management Webinar Recap
MRO recently kicked off the 2020 webinar series, focusing on best practices related to industry trends and challenges, leadership development and regulatory changes that affect the secure and compliant exchange of protected health information (PHI). My...
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MRO Launches MRO Virtual Front Desk™ Solutions for Hospitals and Health Systems
New solutions minimize human interactions for patient medical record release of information (ROI) services and drive workflow efficiencies.
MRO Wins Three 2020 Stevie Awards for Superior Customer Service
MRO receives accolades for customer service department, strategy, and woman of the year in customer service.
read moreMRO Named Top Workplace in Philadelphia
The Philadelphia Inquirer names MRO a winner of the Philadelphia Top Workplaces 2020 Award
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Ochsner Health System partnered with MRO to handle Release of Information across its system. MRO’s solutions, including an Epic integration and off-site remote ROI processing services, enabled Ochsner to realize efficiency and quality improvements across their organization
Lexington Medical Center was able to reduce ROI processing times by half and leverage MRO’s Remote Services team for audit support after implementing MRO’s enterprise-wide Protected Health Information disclosure management solution – including a full integration with the ROI module their Epic EMR.
Testimonials
“By interfacing MRO’s system with our Epic ROI module and MPI, we’ve reduced errors and improved efficiencies—in fact, the request logging process has been cut in half.”
“In just five months, MRO responded to and resolved 2,100 phone inquiries from requesting parties that included medical record request status checks, questions of how to obtain medical information and methods for resolving HIPAA deficient requests.”
“Across the enterprise, EJGH reduced their potential annual risk from roughly $135,000 to only $36 thanks to the additional QA reviews and was still able to uphold its 72-hour turnaround policy on ROI requests, often fulfilling requests in less time.”
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