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Release of Information
Minimize breach risk with MRO’s quality-focused ROI workflows that yield 99.99% accuracy and fast turnaround times.
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Improve efficiency, cost savings and compliance with solutions for payer audit management and medical record attachments for claims.
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Release of Information
MRO mitigates risk by incorporating multiple Quality Assurance checks into our ROI workflow.
Audit Management
MRO offers comprehensive services and software to effectively manage all payer audit processes.
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Learn about MRO’s history, quality assurance programs, workflows and more
PHI Disclosure Management Webinar Series
The Rising Tide of Payer Requests for Medical Records: How to Shore Up Your Defense | Discover tips and best practices to shore up your defenses against the rising tide of payer requests for medical records, including DRG audits and Risk Adjustment/HEDIS reviews.
Wednesday, April 10 – 2pm Eastern – Learn More and Register »
Enterprise-Wide Disclosure Management: Closing the Compliance Gaps | Learn best practices for standardizing PHI disclosure management policies and procedures, ensuring consistent policy enforcement and minimizing breach.
Thursday, June 27 – 2pm Eastern – Learn More and Register »
Cybersecurity in Health IT: Trends and Tips for Safeguarding PHI | Learn the latest trends and tips for safeguarding PHI across a healthcare enterprise and explore lessons learned from real life cybersecurity scenarios.
Wednesday, August 14 – 2pm Eastern – Learn More and Register »
Clearing the Confusion: Attorney Misuse of Patient-Directed Record Requests and How to Cope | Gain clarity on patient-directed record requests and learn strategies and tactics for combatting confusion.
Wednesday, November 13 – 2pm Eastern – Learn More and Register »
Why MRO?
Take the video tour of our National Service Center and see.
Upcoming Events
MRO participates in the healthcare industry’s leading conferences and events to showcase our latest innovations. Join us to learn more about how MRO can best serve your organization. We look forward to meeting you. View our full schedule of conferences and events.
Skyrocket PHI disclosure accuracy rates to 99.99% using MRO’s technology.
Proud of our Reputation
MRO’s clients are talking—and we couldn’t be happier. Client feedback and our KLAS ratings and comments help us measure our success, and we’re proud that MRO is recognized for our top-notch people, customer-focused culture and ability to leverage technology to support high levels of service.
MRO’s Three Pillars of Success
Rated #1
for Release of Information
2013, 2014, 2015/2016, 2017, 2018, 2019
Misuse of Patient-Directed Requests for Copies of Medical Records
MRO has released the white paper, “Misuse of Patient-Directed Requests for Copies of Medical Records,” authored by two attorneys, Beth Anne Jackson, Esq. and Danielle Wesley, Esq., along with privacy expert Rita...
read moreThe Rising Tide of Payer Requests for Medical Records: How to Shore Up Your Defense
Last month I had the privilege of presenting the first installment of MRO’s 2019 PHI Disclosure Management Webinar Series to healthcare professionals across the country about the rising tide of payer requests for...
read moreWhat to Do and Not Do When Changing Health Information Management Vendors
The April 2019 Journal of AHIMA article “What to Do (and Not Do) When Changing HIM Vendors” served as a virtual roundtable featuring the experiences of three HIM leaders who successfully navigated HIM service...
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National Study Highlights Evolving Release of Information Requirements in Healthcare
Senior health information management professionals share insights on ROI priorities
read moreMRO Distinguished as Leading Innovator in Health Information Management Services
Protected Health Information disclosure management firm chosen among five other HIM service companies for demonstrating innovation and excellence
read moreMRO Wins Four 2019 Stevie Awards for Superior Customer Service
Protected health information disclosure management company receives accolades for customer service strategy, training team, department and use of technology
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Ochsner Health System partnered with MRO to handle Release of Information across its system. MRO’s solutions, including an Epic integration and off-site remote ROI processing services, enabled Ochsner to realize efficiency and quality improvements across their organization
Lexington Medical Center was able to reduce ROI processing times by half and leverage MRO’s Remote Services team for audit support after implementing MRO’s enterprise-wide Protected Health Information disclosure management solution – including a full integration with the ROI module their Epic EMR.
Testimonials
“By interfacing MRO’s system with our Epic ROI module and MPI, we’ve reduced errors and improved efficiencies—in fact, the request logging process has been cut in half.”
“It’s gratifying to have a knowledgeable partner like MRO that can offer our organization guidance on the latest regulations, but also present opportunities to improve our efficiency. We’re confident that MRO will be a long-term partner for Ardent.”
“In just five months, MRO responded to and resolved 2,100 phone inquiries from requesting parties that included medical record request status checks, questions of how to obtain medical information and methods for resolving HIPAA deficient requests.”
“Across the enterprise, EJGH reduced their potential annual risk from roughly $135,000 to only $36 thanks to the additional QA reviews and was still able to uphold its 72-hour turnaround policy on ROI requests, often fulfilling requests in less time.”
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