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Release of Information
Minimize breach risk with MRO’s quality-focused ROI workflows that yield 99.99% accuracy and fast turnaround times.
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Release of Information
MRO mitigates risk by incorporating multiple Quality Assurance checks into our ROI workflow.
Audit Management
MRO offers comprehensive services and software to effectively manage all payer audit processes.
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Skyrocket PHI disclosure accuracy rates to 99.99% using MRO’s technology.
Proud of our Reputation
MRO’s clients are talking—and we couldn’t be happier. Client feedback and our KLAS ratings and comments help us measure our success, and we’re proud that MRO is recognized for our top-notch people, customer-focused culture and ability to leverage technology to support high levels of service.
MRO’s Three Pillars of Success
Rated #1
for Release of Information
2013, 2014, 2015/2016, 2017, 2018, 2019
How Saint Luke’s Health System Enhanced Release of Information Workflows and Improved the Customer Experience
Saint Luke’s Health System (SLHS) includes 16 hospitals, home care, hospice, behavioral health services, and physician practices across Missouri and Kansas. The health system receives 49,200 Release of Information (ROI) requests annually. As SLHS continues to expand,...
read moreAn Enterprise-Wide Approach to PHI Disclosure Management: Closing the Gaps in Compliance
In an era of regulatory reform and breach, privacy and security compliance is top of mind for health systems. Healthcare leaders are seeking ways to mitigate risk—including financial penalties, lawsuits, and reputational damage—by improving Protected Health...
read moreHITRUST—What It Is and Why It Matters
What is HITRUST? Founded in 2007, the Health Information Trust Alliance (HITRUST) evolved in response to the growing privacy and security challenges faced by the healthcare industry. Aligned with its mission to “champion programs that safeguard sensitive information...
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MRO Completes SOC 2 Type II Audit of Privacy and Security Controls
Results reflect compliance to strict guidelines for security, integrity, availability and privacy of data
read moreMRO is KLAS Category Leader for Release of Information Services for Sixth Year
MRO is the top performer for ROI in 2019 Best in KLAS report
read morePatent Issued to MRO for IdentiScan® Medical Record Integrity Application
Optical character recognition technology eliminates privacy breaches, exclusive to healthcare providers partnering with MRO
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Ochsner Health System partnered with MRO to handle Release of Information across its system. MRO’s solutions, including an Epic integration and off-site remote ROI processing services, enabled Ochsner to realize efficiency and quality improvements across their organization
Lexington Medical Center was able to reduce ROI processing times by half and leverage MRO’s Remote Services team for audit support after implementing MRO’s enterprise-wide Protected Health Information disclosure management solution – including a full integration with the ROI module their Epic EMR.
Testimonials
“By interfacing MRO’s system with our Epic ROI module and MPI, we’ve reduced errors and improved efficiencies—in fact, the request logging process has been cut in half.”
“It’s gratifying to have a knowledgeable partner like MRO that can offer our organization guidance on the latest regulations, but also present opportunities to improve our efficiency. We’re confident that MRO will be a long-term partner for Ardent.”
“In just five months, MRO responded to and resolved 2,100 phone inquiries from requesting parties that included medical record request status checks, questions of how to obtain medical information and methods for resolving HIPAA deficient requests.”
“Across the enterprise, EJGH reduced their potential annual risk from roughly $135,000 to only $36 thanks to the additional QA reviews and was still able to uphold its 72-hour turnaround policy on ROI requests, often fulfilling requests in less time.”
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