Release of Information
Minimize breach risk with MRO’s quality-focused ROI workflows that yield 99.99% accuracy and fast turnaround times.
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Improve efficiency, cost savings and compliance with solutions for payer audit management and medical record attachments for claims.
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Release of Information
MRO mitigates risk by incorporating multiple Quality Assurance checks into our ROI workflow.
MRO offers comprehensive services and software to effectively manage all payer audit processes.
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MRO participates in the healthcare industry’s leading conferences and events to showcase our latest innovations. Join us to learn more about how MRO can best serve your organization. We look forward to meeting you. View our full schedule of conferences and events.
Proud of our Reputation
MRO’s clients are talking—and we couldn’t be happier. Client feedback and our KLAS ratings and comments help us measure our success, and we’re proud that MRO is recognized for our top-notch people, customer-focused culture and ability to leverage technology to support high levels of service.
In these unprecedented times, there is much talk of the novel coronavirus (COVID-19) as it relates to HIPAA and the privacy of patient information. The Office for Civil Rights (OCR) at the US Department of Health and Human Services (HHS) recently provided a...read more
MRO and I are proud to announce our 2020 webinar series. I would like to invite you to join me and my colleagues to review, analyze and discuss the hottest topics impacting Protected Health Information (PHI)...read more
PHI Disclosure Management Webinar Recap: Attorney Misuse of Patient-Directed Record Requests and How to Cope
On December 11, 2019, I joined my colleague Danielle Wesley, Esq., Vice President and General Counsel, to present the fourth and final installment of MRO’s PHI Disclosure Management Webinar Series. In this webinar titled “Clearing the Confusion: Attorney Misuse...read more
MRO receives accolades for customer service department, strategy, and woman of the year in customer service.read more
The Philadelphia Inquirer names MRO a winner of the Philadelphia Top Workplaces 2020 Awardread more
MRO Is 2020 Best in KLAS Category Leader for Release of Information Services for Seventh Straight Year
MRO is the top performer for release of information services in 2020 Best in KLAS report.read more
Ochsner Health System partnered with MRO to handle Release of Information across its system. MRO’s solutions, including an Epic integration and off-site remote ROI processing services, enabled Ochsner to realize efficiency and quality improvements across their organization
Lexington Medical Center was able to reduce ROI processing times by half and leverage MRO’s Remote Services team for audit support after implementing MRO’s enterprise-wide Protected Health Information disclosure management solution – including a full integration with the ROI module their Epic EMR.
“By interfacing MRO’s system with our Epic ROI module and MPI, we’ve reduced errors and improved efficiencies—in fact, the request logging process has been cut in half.”
“In just five months, MRO responded to and resolved 2,100 phone inquiries from requesting parties that included medical record request status checks, questions of how to obtain medical information and methods for resolving HIPAA deficient requests.”
“Across the enterprise, EJGH reduced their potential annual risk from roughly $135,000 to only $36 thanks to the additional QA reviews and was still able to uphold its 72-hour turnaround policy on ROI requests, often fulfilling requests in less time.”
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