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Release of Information
Minimize breach risk with MRO’s quality-focused ROI workflows that yield 99.99% accuracy and fast turnaround times.
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Release of Information
MRO mitigates risk by incorporating multiple Quality Assurance checks into our ROI workflow.
Audit Management
MRO offers comprehensive services and software to effectively manage all payer audit processes.
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Learn about MRO’s history, quality assurance programs, workflows and more
PHI Disclosure Management Webinar Series
The Rising Tide of Payer Requests for Medical Records: How to Shore Up Your Defense | Discover tips and best practices to shore up your defenses against the rising tide of payer requests for medical records, including DRG audits and Risk Adjustment/HEDIS reviews.
Wednesday, April 10 – 2pm Eastern – Learn More and Register »
Enterprise-Wide Disclosure Management: Closing the Compliance Gaps | Learn best practices for standardizing PHI disclosure management policies and procedures, ensuring consistent policy enforcement and minimizing breach.
Thursday, June 27 – 2pm Eastern – Learn More and Register »
Cybersecurity in Health IT: Trends and Tips for Safeguarding PHI | Learn the latest trends and tips for safeguarding PHI across a healthcare enterprise and explore lessons learned from real life cybersecurity scenarios.
Wednesday, August 14 – 2pm Eastern – Learn More and Register »
Clearing the Confusion: Attorney Misuse of Patient-Directed Record Requests and How to Cope | Gain clarity on patient-directed record requests and learn strategies and tactics for combatting confusion.
Wednesday, November 13 – 2pm Eastern – Learn More and Register »
Why MRO?
Take the video tour of our National Service Center and see.
Upcoming Events
MRO participates in the healthcare industry’s leading conferences and events to showcase our latest innovations. Join us to learn more about how MRO can best serve your organization. We look forward to meeting you. View our full schedule of conferences and events.
Skyrocket PHI disclosure accuracy rates to 99.99% using MRO’s technology.
Proud of our Reputation
MRO’s clients are talking—and we couldn’t be happier. Client feedback and our KLAS ratings and comments help us measure our success, and we’re proud that MRO is recognized for our top-notch people, customer-focused culture and ability to leverage technology to support high levels of service.
MRO’s Three Pillars of Success
Rated #1
for Release of Information
2013, 2014, 2015/2016, 2017, 2018, 2019
Four PHI Disclosure Management Webinars to Catch in 2019
As we move into 2019, it is important for healthcare professionals to stay up to date on the latest trends and best practices for managing Protected Health Information (PHI) disclosure across healthcare...
read moreHow Saint Luke’s Health System Enhanced Release of Information Workflows and Improved the Customer Experience
Saint Luke’s Health System (SLHS) includes 16 hospitals, home care, hospice, behavioral health services, and physician practices across Missouri and Kansas. The health system receives 49,200 Release of Information (ROI) requests annually. As SLHS continues to expand,...
read moreAn Enterprise-Wide Approach to PHI Disclosure Management: Closing the Gaps in Compliance
In an era of regulatory reform and breach, privacy and security compliance is top of mind for health systems. Healthcare leaders are seeking ways to mitigate risk—including financial penalties, lawsuits, and reputational damage—by improving Protected Health...
read more
MRO Wins Four 2019 Stevie Awards for Superior Customer Service
Protected health information disclosure management company receives accolades for customer service strategy, training team, department and use of technology
read moreMRO Completes SOC 2 Type II Audit of Privacy and Security Controls
Results reflect compliance to strict guidelines for security, integrity, availability and privacy of data
read moreMRO is KLAS Category Leader for Release of Information Services for Sixth Year
MRO is the top performer for ROI in 2019 Best in KLAS report
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Ochsner Health System partnered with MRO to handle Release of Information across its system. MRO’s solutions, including an Epic integration and off-site remote ROI processing services, enabled Ochsner to realize efficiency and quality improvements across their organization
Lexington Medical Center was able to reduce ROI processing times by half and leverage MRO’s Remote Services team for audit support after implementing MRO’s enterprise-wide Protected Health Information disclosure management solution – including a full integration with the ROI module their Epic EMR.
Testimonials
“By interfacing MRO’s system with our Epic ROI module and MPI, we’ve reduced errors and improved efficiencies—in fact, the request logging process has been cut in half.”
“It’s gratifying to have a knowledgeable partner like MRO that can offer our organization guidance on the latest regulations, but also present opportunities to improve our efficiency. We’re confident that MRO will be a long-term partner for Ardent.”
“In just five months, MRO responded to and resolved 2,100 phone inquiries from requesting parties that included medical record request status checks, questions of how to obtain medical information and methods for resolving HIPAA deficient requests.”
“Across the enterprise, EJGH reduced their potential annual risk from roughly $135,000 to only $36 thanks to the additional QA reviews and was still able to uphold its 72-hour turnaround policy on ROI requests, often fulfilling requests in less time.”
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