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Release of Information
MRO mitigates risk by incorporating multiple Quality Assurance checks into our ROI workflow.
Audit Management
MRO offers comprehensive services and software to effectively manage all payer audit processes.
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Learn about MRO’s history, Quality Assurance programs, workflows and more.
Release of Information
MRO mitigates risk by incorporating multiple Quality Assurance checks into our ROI workflow.
Audit Management
MRO offers comprehensive services and software to effectively manage all payer audit processes.
Watch Our Videos
Learn about MRO’s history, quality assurance programs, workflows and more
Healthcare Compliance Webinar Series
Part 1: Compliance With The Global Data Privacy Rule (GDPR) and Privacy Shield | The Global Data Privacy Rule (GDPR) is compelling every organization to consider how it will respond to today’s security and compliance challenges. This may require significant changes to how your business gathers, uses and governs data.
March 22, 2018 – 2pm Eastern – Learn More and Register »
Part 2: Healthcare Regulatory Updates and Guidance | This session will review the regulatory updates and guidance that must be implemented to achieve regulatory compliance.
May 17, 2018 – 2pm Eastern – Learn More and Register »
Part 3: Cybersecurity: Protecting your Healthcare Enterprise | This webinar will share lessons learned and actions for consideration to remain diligent and ready for potential threats.
August 15, 2018 – 2pm Eastern – Learn More and Register »
Part 4: 2019 Healthcare Privacy and Security Compliance Predictions | This session will briefly summarize the prior sessions in MRO’s four-part webinar series on healthcare privacy and security compliance, including lessons learned in 2018— and then shift focus to 2019.
November 7, 2018 – 2pm Eastern – Learn More and Register »
Why MRO?
Take the video tour of our National Service Center and see.
Upcoming Events
MRO participates in the healthcare industry’s leading conferences and events to showcase our latest innovations. Join us to learn more about how MRO can best serve your organization. We look forward to meeting you. View our full schedule of conferences and events.
Skyrocket PHI disclosure accuracy rates to 99.99% using MRO’s technology.
Proud of our Reputation
MRO’s clients are talking—and we couldn’t be happier. Client feedback and our KLAS ratings and comments help us measure our success, and we’re proud that MRO is recognized for our top-notch people, customer-focused culture and ability to leverage technology to support high levels of service.
MRO’s Three Pillars of Success
Rated #1
for Release of Information
2013, 2014, 2015/2016, 2017, 2018
DOs and DON’Ts of Outsourcing Release of Information
Managing the disclosure of Protected Health Information (PHI) from within a healthcare organization has become increasingly complex. As the volume of medical Release of Information (ROI) continues to rise, multiple disclosure points place organizations at risk for...
read moreOnboarding a New Release of Information Vendor: Six Strategies to Ensure a Smooth Transition Process
Begin with the end in mind. – Stephen Covey Stephen Covey will long be remembered as the author of The Seven Habits of Highly Effective People. The wisdom of those habits is applicable to organizations as well. When onboarding a new Release of Information (ROI)...
read moreFive Takeways from the HFMA 2018 Conference
“Efficiency is doing things right; effectiveness is doing the right things.” Peter Drucker Peter Drucker, world-renowned business management guru, reminds us to focus on both efficiency and effectiveness to improve long-standing processes, procedures or policies....
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MRO Makes Inc. 5000 Annual List of Fastest-Growing Private Companies for Fourth Consecutive Year
Ranked No. 4620, the Protected Health Information disclosure management company continues to grow while maintaining high levels of service and quality
read moreMRO Partners with Philadelphia-Based Health System to Manage Protected Health Information Disclosure
Partnership will standardize PHI disclosure management across four hospitals and additional ambulatory sites
read moreMRO Achieves HITRUST CSF® Certification to Manage Risk, Improve Security Posture and Meet Compliance Requirements
HITRUST CSF Certification validates PHI disclosure management firm is committed to protecting sensitive information and meeting key regulations, industry expectations
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Ochsner Health System partnered with MRO to handle Release of Information across its system. MRO’s solutions, including an Epic integration and off-site remote ROI processing services, enabled Ochsner to realize efficiency and quality improvements across their organization
Lexington Medical Center was able to reduce ROI processing times by half and leverage MRO’s Remote Services team for audit support after implementing MRO’s enterprise-wide Protected Health Information disclosure management solution – including a full integration with the ROI module their Epic EMR.
Testimonials
“By interfacing MRO’s system with our Epic ROI module and MPI, we’ve reduced errors and improved efficiencies—in fact, the request logging process has been cut in half.”
“It’s gratifying to have a knowledgeable partner like MRO that can offer our organization guidance on the latest regulations, but also present opportunities to improve our efficiency. We’re confident that MRO will be a long-term partner for Ardent.”
“In just five months, MRO responded to and resolved 2,100 phone inquiries from requesting parties that included medical record request status checks, questions of how to obtain medical information and methods for resolving HIPAA deficient requests.”
“Across the enterprise, EJGH reduced their potential annual risk from roughly $135,000 to only $36 thanks to the additional QA reviews and was still able to uphold its 72-hour turnaround policy on ROI requests, often fulfilling requests in less time.”
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Learn more about MRO’s solutions.