MRO understands the challenges faced by today’s healthcare professionals and organizations to deliver outstanding patient outcomes, secure and safeguard Protected Health Information and remain financially healthy.
MRO’s solutions can be customized and leverage the power of innovation, process improvement and highly trained experts to address your unique challenges.
Innovation in technology and award winning services delivers MRO’s quality solutions to healthcare organizations nationwide. Outcomes are driven by scalable processes to meet organizational needs ensuring a healthy impact to your revenue cycle success.
MRO deploys the latest technology to automate processes between health systems and medical record requesters. On behalf of our clients, we work collaboratively with requesters to drive automation through bi-directional portals, APIs, HL7 and sFTP. We create the automation gateway so you do not have to build and maintain multiple and varied connections. Integration with EMRs and third party applications promote workflow efficiency, assures consistent disclosure regulatory compliance and promotes information coordination across your health system.
Health Information Management (HIM)
HIM encompasses a multitude of disciplines with unique functions at its foundation. MRO focuses on delivering best in class services, specifically, Release of Information, Audits & Reviews, and Managed Care Contracts. Through a consultative approach, we standardize workflows, ensure consistent policy enforcement, and ongoing quality assurance to achieve your desired goals.
Financial pressures are increasing as payers of all types hold, partial pay, audit and deny claim payments. Additional documentation requests, from health plans, third party auditors, CMS, the Veteran’s Administration, state Medicaid and a multitude of additional payers, are complex and difficult to fulfill and track. Every day spent managing claim-based record requests increases accounts receivables and impacts the bottom line, often causing unnecessary write-offs. MRO’s Revenue Integrity services leverage our workflow, platform and automation to eliminate technical denials and reduce AR days associated with payer claim requests and audits.