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Case Studies, White Papers & Reports

Ask our clients to tell you about their experiences with our solutions and you’ll hear common themes, like greater compliance, faster turnaround times, advanced technology, efficient workflows and reduced call volumes. Read below to learn about some of our success stories.

MRO Case Studies

Case Study: Large Multi-Hospital and Clinic System

Case Study: Large Multi-Hospital and Clinic System

Background Summary Based in the Northeastern United States, one of the nation’s largest multi-hospital health systems, pioneers medical frontiers with a staff dedicated to excellence in education, research and patient care. Today the $7.8 billion enterprise includes...

Case Study: Carilion Clinic

Case Study: Carilion Clinic

Background Summary Carilion Clinic is a not-for-profit healthcare organization based in Roanoke, Virginia. Through a comprehensive network of eight hospitals, primary and specialty physician practices and other complementary services, the organization works to provide...

Case Study: Lexington Medical Center

Case Study: Lexington Medical Center

Background Summary Located in West Columbia, South Carolina, Lexington Medical Center (LMC) consists of one hospital and more than 70 clinics. They receive around 35,000 Release of Information (ROI) requests annually. LMC’s previous ROI vendor lacked the qualities...

Case Study: Ochsner Health System

Case Study: Ochsner Health System

Background Summary Ochsner Health System is southeastern Louisiana’s largest nonprofit, multi-specialty, academic healthcare delivery system. The health system is comprised of owned, managed and affiliated hospitals as well as health centers. In September 2013,...

Case Study: Lancaster General Health/Penn Medicine

Case Study: Lancaster General Health/Penn Medicine

Experience Lancaster General Health/Penn Medicine (LG Health/Penn Medicine) is a 689-bed health system in Lancaster, PA that includes the 533-bed Lancaster General Hospital, the 97-bed Women & Babies Hospital, 14 outpatient locations and 48 physician practices. In...

MRO White Papers & Reports

Business Continuity of PHI Disclosure Management During COVID-19

Business Continuity of PHI Disclosure Management During COVID-19

Business Continuity of PHI Disclosure Management During COVID-19 The impact of the COVID-19 pandemic has been felt by individuals, families, companies, communities and healthcare providers across the United States and worldwide. During this time of confusion and...

White Paper: A Proactive Approach to PHI Disclosure Management

White Paper: A Proactive Approach to PHI Disclosure Management

Discover strategies healthcare providers can use to prepare their organizations for Phase 2 of the Department of Health and Human Services’ (HHS) Office for Civil Rights’ (OCR) HIPAA Audit Program in this white paper, with topics including improving documentation,...

White Paper: Do In-House What You Do Best, Outsource the Rest

White Paper: Do In-House What You Do Best, Outsource the Rest

This white paper explores the benefits of a shared services model for Release of Information processing, which allows healthcare organizations to maintain control of processes and generate revenue, while utilizing a knowledgeable Protected Health Information...

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