Case Studies, White Papers & Reports
Ask our clients to tell you about their experiences with our solutions and you’ll hear common themes, like greater compliance, faster turnaround times, advanced technology, efficient workflows and reduced call volumes. Read below to learn about some of our success stories.
MRO Case Studies
Use Case: Audit Manager
Background Summary Leverage technology to automate repetitive and duplicative tasks, ease the burden of volatile staffing levels, and drive a positive financial impact of claim monitoring and adjudication with MRO Audit Manager. With a nearly 58% increase in...
Case Study: Large Multi-Hospital and Clinic System
Background Summary Based in the Northeastern United States, one of the nation’s largest multi-hospital health systems, pioneers medical frontiers with a staff dedicated to excellence in education, research and patient care. Today the $7.8 billion enterprise includes...
Case Study: Carilion Clinic
Background Summary Carilion Clinic is a not-for-profit healthcare organization based in Roanoke, Virginia. Through a comprehensive network of eight hospitals, primary and specialty physician practices and other complementary services, the organization works to provide...
Case Study: Lexington Medical Center
Background Summary Located in West Columbia, South Carolina, Lexington Medical Center (LMC) consists of one hospital and more than 70 clinics. They receive around 35,000 Release of Information (ROI) requests annually. LMC’s previous ROI vendor lacked the qualities...
Case Study: Ochsner Health System
Background Summary Ochsner Health System is southeastern Louisiana’s largest nonprofit, multi-specialty, academic healthcare delivery system. The health system is comprised of owned, managed and affiliated hospitals as well as health centers. In September 2013,...
Case Study: Saint Luke’s Health System – How MRO Services Helped SLHS Improve Turnaround Times and Customer Experience
Background Summary Saint Luke’s Health System (SLHS), based in Kansas City, Missouri, includes hospitals and campuses across Missouri and Kansas, home care and hospice, behavioral health services, physician practices, the College of Health Sciences, and more. As the...
Case Study: Lancaster General Health/Penn Medicine
Experience Lancaster General Health/Penn Medicine (LG Health/Penn Medicine) is a 689-bed health system in Lancaster, PA that includes the 533-bed Lancaster General Hospital, the 97-bed Women & Babies Hospital, 14 outpatient locations and 48 physician practices. In...
Fast Focus
Fast Focus: ROI Staffing
Background Summary ADP Research Institute recently conducted a 17-country survey to determine what workers love (or hate) about their jobs¹ . ADP’s report is the most timely and extensive research available. The Institute concluded that workers in today’s economy...
Fast Focus: Information Sharing
Background Summary The 21st Century Cures Act aims to improve access to health information and a connected healthcare ecosystem by establishing interoperability and anti-information blocking requirements. What started nearly two decades ago with regional Health...
Fast Focus: Revenue Cycle Compliance
Background SummaryCompliance officers and auditors today are tasked with responsibility for monitoring and auditing hundreds of rules and regulations that impact healthcare. More than ever before, a team-based approach is neededto manage the burden and ensure...
MRO White Papers & Reports
White Paper: Data Optimization: Technology to Support Health Information Workflows
An expert panel of health information professionals, assembled by AHIMA and MRO, explore best practices in clinical data workflows to ensure timely response and optimal data exchange methods to provide for the confidentiality, integrity and availability of a patient’s...
HIM Director’s Guide to Driving New Efficiency in ROI
HIM Director's Guide to Driving New Efficiency in ROI Technology Rises to Meet Release of Information Needs Hospitals continually seek new strategies to streamline operations and boost efficiencies. This is especially true in the wake of COVID-19 and increasing...
Business Continuity of PHI Disclosure Management During COVID-19
Business Continuity of PHI Disclosure Management During COVID-19 The impact of the COVID-19 pandemic has been felt by individuals, families, companies, communities and healthcare providers across the United States and worldwide. During this time of confusion and...
White Paper: Breach Prevention – Tips and Best Practices to Safeguard your Healthcare Organization
Healthcare privacy and security breach costs are the highest across all industries, costing organizations $380 per record, which is more than 2.5 times the global average of $141 per record.1 In 2017, there were 477 healthcare breaches reported to the U.S. Department...
White Paper: Breach Risk in Release of Information: Don’t Leave Risk to Chance
By implementing compliant, standardized Protected Health Information (PHI) disclosure policies and procedures across an enterprise, organizations can reduce risk of breach. Learn more in this interactive eBook, which discusses the following trends: Expanding points of...
White Paper: Mitigating Breach Risk in an Era of Expanding PHI Disclosure Points and Requests for Health Information
In this white paper, explore the latest breach trends, and learn what healthcare providers can do to protect themselves and their patients’ Protected Health Information in the face of proliferating privacy breaches, often caused by improper disclosure due to human...
White Paper: Increasing Enforcement of Protected Health Information Breaches and Patient Access Requires Healthcare Organizations to Scrutinize Processes and Risk
This white paper explores Phase 2 of the Department of Health and Human Services’ (HHS) Office for Civil Rights’ (OCR) HIPAA Audit Program, as well as the OCR’s Guidance on Patient Access, and what healthcare organizations can do to stay compliant.
White Paper: A Proactive Approach to PHI Disclosure Management
Discover strategies healthcare providers can use to prepare their organizations for Phase 2 of the Department of Health and Human Services’ (HHS) Office for Civil Rights’ (OCR) HIPAA Audit Program in this white paper, with topics including improving documentation,...
White Paper: Finding the Right Partner for Integrated Health Information Exchange in Disclosure Management Firms
As exchange of Protected Health Information through HIEs becomes the standard, the risk of breach is almost inevitable. This white paper evaluates HIE approaches, and offers methods for integrating disclosure systems, processes and governance to achieve compliance...
White Paper: Regulatory Changes Demand an Enterprise – Wide Approach to Disclosure Management of PHI
This white paper outlines the challenges healthcare organizations face as a result of regulatory changes and increased access to Protected Health Information, and explains how deploying an enterprise-wide disclosure management solution can standardize processes,...
White Paper: Do In-House What You Do Best, Outsource the Rest
This white paper explores the benefits of a shared services model for Release of Information processing, which allows healthcare organizations to maintain control of processes and generate revenue, while utilizing a knowledgeable Protected Health Information...
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