Background Summary

Carilion Clinic is a not-for-profit healthcare organization based in Roanoke, Virginia. Through a comprehensive network of eight hospitals, primary and specialty physician practices and other complementary services, the organization works to provide quality care close to home for nearly 1 million Virginians.

In August 2017, Carilion Clinic partnered with MRO for PHI disclosure management to meet their compliance and operational goals. Since implementing MRO’s KLAS-rated #1 ROI technologies and leveraging staff both onsite and at the vendor’s centralized National Service Center, Carilion Clinic has realized improvements in accuracy, productivity, morale and service. Some key improvements include a reduction in full-time ROI employees, faster turnaround times, and advanced technology and workflows that have resulted in fewer requester calls each month.

Complete the form to read the full case study, “How Carilion Clinic Realized Astounding Efficiency and Quality Improvements in Release of Information, Streamlining Full-Time ROI Specialists.”