Background Summary
Carilion Clinic is a not-for-profit healthcare organization based in Roanoke, Virginia. Through a comprehensive network of eight hospitals, primary and specialty physician practices and other complementary services, the organization works to provide quality care close to home for nearly 1 million Virginians.
In August 2017, Carilion Clinic partnered with MRO for PHI disclosure management to meet their compliance and operational goals. Since implementing MRO’s KLAS-rated #1 ROI technologies and leveraging staff both onsite and at the vendor’s centralized National Service Center, Carilion Clinic has realized improvements in accuracy, productivity, morale and service. Some key improvements include a reduction in full-time ROI employees, faster turnaround times, and advanced technology and workflows that have resulted in fewer requester calls each month.
