About MRO
Who we are. What we do. Our commitment to healthcare.
At MRO, we are dedicated to making a difference in the healthcare industry through the extraction and exchange of clinical data to support health information management and revenue cycle. We combine our knowledge of clinical data structure and data security, apply award-winning services, and strategically placed technologies to protect the personal, clinical, and financial wellbeing of healthcare providers and their patients. Safeguarding PHI across the health system enterprise, improving revenue cycle integrity workflows and sharing actionable insights to providers is what we do best.
Headquartered just minutes from historic Valley Forge National Park in southeast Pennsylvania, MRO is a leader in the secure, compliant and efficient exchange of PHI to support HIM and Revenue Cycle Management needs. As the industry evolves, we strive to transform the way health information is exchanged through unparalleled service and innovation. Since 2002, MRO has been committed to working with leading healthcare and technology firms to develop PHI disclosure and exchange solutions that meet the needs of our clients.
When partnering with MRO, healthcare professionals can feel confident knowing they are working with the acknowledged industry leader. We exceed clients’ expectations by offering:
- Undisruptive SAAS integration and service implementations
- Workflows that drive industry-leading turnaround times and the highest levels of accuracy
- Innovative technology solutions for automating and streamlining the exchange of clinical data
- Customer service focused onsite employees
- Consistent interaction between operations management and clients
- Proactive monitoring of key business indicators to ensure optimal performance
- Industry-leading training and education programs for staff and clients
Leading healthcare institutions want a partner they can rely on for years to come. Our clients recognize they need a partner that brings an advanced level of expertise, customer service, technology and scalability to the relationship. Advanced technology-enabled services, supported by multistep quality controls, allow MRO to drive accurate, efficient results that address our clients’ ever-changing needs for medical record requests.
MRO’s clients consistently report that having an enterprise-wide partner is critical. MRO has a reputation of being a trusted partner who consistently delivers the outcomes our clients demand. We employ domain experts and thought leaders who consult frequently with clients on various topics that matter to their businesses, like privacy and security, changing regulations, best practices and industry advancements. As a team, MRO is proud of the accreditations and awards earned over the years from prestigious, third-party organizations.
Who We Serve
MRO serves a wide range of clients–from small hospitals to very complex health systems, from ambulatory to post-acute facilities–with enterprise-wide solutions. Regardless of your organization’s size or specialty, you can expect the same exceptional levels of quality of service that all our clients receive. We are proud that we have a 98% client-retention rate and that our clients consistently rate our quality and service higher than our competitors’.
To support our Revenue Cycle Management clients we expedite the payment of claims by providing patient medical records to support initial claims, audits and additional documentation requests from payers within 48 hours. Benefits of our Revenue Cycle solutions include:
- 24 – 48 hour turnaround times
- Trackable delivery of supporting documentation
- Dashboard reporting with drill down capabilities
- Record extraction expertise
- Reduction in staffing associated with record extraction, aggregation and distribution
- Elimination of distribution costs such as paper, toner, postage and expensive copiers
Reputation
MRO’s clients consistently report that having an enterprise-wide partner is critical. MRO has a reputation of being a trusted partner who consistently delivers the outcomes our clients demand. We employ domain experts and thought leaders who consult frequently with clients on various topics that matter to their businesses, like privacy and security, changing regulations, best practices and industry advancements. As a team, MRO is proud of the accreditations and awards earned over the years from prestigious, third-party organizations.
People
MRO’s culture of service excellence assures you are provided complete and total support in all your interactions with our organization—from sales and contracting, to implementation and training, to responsive customer support. We heavily invest in the hiring, training and education of our staff who, using our state-of-the-art technology, offer you complete transparency and confidence.
Corporate Headquarters
1000 Madison Avenue, Suite 100
Norristown, PA 19403
(610) 994-7500
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