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About Us

About Us

About Us

What we do

At MRO, we’re dedicated to making a difference in the healthcare industry. We do this by helping close the gaps in Health Information Management (HIM) and technology systems to standardize and safeguard the handling of confidential patient-identifiable information, and drive system-wide security and compliance. Through a proprietary platform and market-specific expertise, we offer a complete, enterprise-wide solution for the secure and compliant exchange of Protected Health Information (PHI) between a healthcare organization and other entities, including other providers, government agencies, payers, third-party requesters and patients.

We protect our clients by making sure the right patient records get to the right people, at the right time.

When partnering with MRO, healthcare professionals can feel confident knowing they are working with the acknowledged industry leader. KLAS has ranked MRO the #1 provider of Release of Information (ROI) services since 2013. We exceed clients’ expectations by offering:

  • Undisruptive implementations
  • Workflows that drive compliance through industry-leading turnaround times and the highest levels of accuracy
  • Customer service focused onsite employees
  • Consistent interaction between operations management and clients
  • Proactive troubleshooting
  • Industry-leading training and education programs for staff and clients
  • Innovative technology solutions for automating and streamlining PHI disclosures and exchange

About our company

Headquartered just minutes from historic Valley Forge National Park in southeast Pennsylvania, MRO is a leader in the secure, compliant and efficient exchange of PHI. As the industry evolves, we strive to transform the way health information is exchanged through unparalleled service and innovation.

Since 2002, MRO has been committed to working with leading healthcare and technology firms to develop PHI disclosure and exchange solutions that meet the needs of our clients. Our mission to drive an unwavering focus on client success can be traced back to MRO’s CEO and co-founder, Steve Hynes. Hynes has been in the PHI disclosure management industry for more than 20 years and is a past President and current Treasurer of the Association of Health Information Outsourcing Services (AHIOS).


“MRO is the best ROI company that our health system has ever worked with. The level of support and communication we receive from MRO is top notch! I would highly recommend and commend the staff at MRO!”

Fran Silver, RHIA, MS

Director, Health Information Services and Privacy Officer, Solaris Health System