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Feature Articles


Feature Articles

MRO is often featured in leading publications that focus on health information technology solutions. Below is a selection of some of our most recent media coverage.

Critical Practices to Improve Business Associate Management

In an HealthData Management ‘HIT Think’ article, MRO’s Anthony Murray and Rita Bowen discuss the critical role business associates play in a provider’s privacy and security program. They describe how more provider organizations incorporate HITRUST and SOC 2 frameworks into their third-party assurance processes. Together, HITRUST and SOC 2 provide the basis for an effective BA management program that promotes communication, confidence and common ground.

Key Takeaways for HIM Professionals at #HFMAAnnual

MRO’s Chief Financial Officer, Peter Schmitt, is quoted in a For the Record article that recaps key takeaways from the annual HFMA conference. He speaks to the rising volume of postpayment audits, in addition to steps HIM professionals can take to support revenue cycle peers in curbing denials.

How to Refine Medical Record Sharing to Mitigate Risk and Improve Productivity

In an HFMA article, MRO’s Greg Ford, Senior Director of Requester Relations and Receivables Administration, discusses strategies for managing payer requests for medical record copies, including tips on how to update language in managed care contracts to mitigate financial, privacy and security risks.

How to Ensure Proper PHI Disclosure Management in the Business Office

In an article published to the Journal of AHIMA, MRO’s Kim Charland, BA, RHIT, CCS, Director of Revenue Cycle Services, and two other HIM leaders share insight on how to improve collaboration between HIM and the business office when fulfilling documentation and claim attachment requests.

What to Do (and Not Do) When Changing HIM Vendors

In an article published to the Journal of AHIMA, MRO’s Angela Rose, MHA, RHIA, CHPS, FAHIMA, Vice President of Implementation Services, moderates a virtual roundtable discussion that takes a close look at the real-life experiences of three HIM experts during their service vendor transitions.

Improving PHI Disclosure Efficiency in the Business Office

MRO’s Kim Charland, BA, RHIT, CCS, Director, Revenue Cycle Services, discusses the challenges of inefficiencies in the business office and how implementing a centralized PHI disclosure management system improves productivity when responding to claim attachment requests.

Helping the Public Understand Uses and Disclosures of PHI

In an interview on uses and disclosures of PHI in sensitive cases, MRO’s Rita Bowen, MA, RHIA, CHPS, CHPC, SSGB, discusses common misconceptions about privacy under HIPAA and shares information that all patients need to know.

HIM Predictions for 2019 – HIM Scene

In an article posted to Healthcare Today, MRO’s Rita Bowen, MA, RHIA, CHPS, CHPC, SSGB, is quoted on her predictions for what HIM professionals should watch for in 2019.