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Feature Articles


Feature Articles

MRO is often featured in leading publications that focus on health information technology solutions. Below is a selection of some of our most recent media coverage.

Payer Access to EHRs: What Providers Need to Know

In a Journal of AHIMA article, MRO’s Greg Ford and Rita Bowen discuss payer access to electronic health record (EHR) systems, and how providers should recognize that they have choices about how to share this data. By carefully evaluating the benefits and risks to their organizations and patients, providers can protect themselves against inherent risks related to financial health, privacy, security, and information governance.

Eight ROI Missteps to Avoid

In a For The Record magazine article, MRO’s Danielle Wesley, Esq. and Rita Bowen, MA, RHIA, CHPS, CHPC, SSGB are quoted on how to avoid a misstep when it comes to distinguishing between patient and third-party requests. They discuss the problems with current OCR guidance, as well as strategies that can be used to help combat this issue.

HIM Leaders Identify ROI Priorities and Strategies

In a For The Record E-News Exclusive, MRO’s Angela Rose summarizes a national survey about Release of Information, conducted by Porter Research, an independent market intelligence and research group focused on HIT. The findings provide valuable perspectives for HIM departments to consider and assess as they move into the 2020 budget and planning season.

Critical Practices to Improve Business Associate Management

In an HealthData Management ‘HIT Think’ article, MRO’s Anthony Murray and Rita Bowen discuss the critical role business associates play in a provider’s privacy and security program. They describe how more provider organizations incorporate HITRUST and SOC 2 frameworks into their third-party assurance processes. Together, HITRUST and SOC 2 provide the basis for an effective BA management program that promotes communication, confidence and common ground.

Key Takeaways for HIM Professionals at #HFMAAnnual

MRO’s Chief Financial Officer, Peter Schmitt, is quoted in a For the Record article that recaps key takeaways from the annual HFMA conference. He speaks to the rising volume of postpayment audits, in addition to steps HIM professionals can take to support revenue cycle peers in curbing denials.

How to Refine Medical Record Sharing to Mitigate Risk and Improve Productivity

In an HFMA article, MRO’s Greg Ford, Senior Director of Requester Relations and Receivables Administration, discusses strategies for managing payer requests for medical record copies, including tips on how to update language in managed care contracts to mitigate financial, privacy and security risks.

How to Ensure Proper PHI Disclosure Management in the Business Office

In an article published to the Journal of AHIMA, MRO’s Kim Charland, BA, RHIT, CCS, Director of Revenue Cycle Services, and two other HIM leaders share insight on how to improve collaboration between HIM and the business office when fulfilling documentation and claim attachment requests.

What to Do (and Not Do) When Changing HIM Vendors

In an article published to the Journal of AHIMA, MRO’s Angela Rose, MHA, RHIA, CHPS, FAHIMA, Vice President of Implementation Services, moderates a virtual roundtable discussion that takes a close look at the real-life experiences of three HIM experts during their service vendor transitions.