Featured Articles
MRO is often featured in leading healthcare publications, focusing on health information management and technology solutions. Read our industry coverage below.
Leading a Release of Information Business During Extraordinary Times
Leading a Release of Information Business During Extraordinary Times March 17, 2021 Journal of AHIMA When the impact of the pandemic upended the status quo in March 2020, health systems and organizations needed to completely change their operations and adopt a remote...
Could HIPAA Changes Weaken Patient Privacy?
Could HIPAA Changes Weaken Patient Privacy? March 9, 2021 Healthcare Info SecurityProposed changes to the HIPAA Privacy Rule could weaken patient data privacy protections, say Rita Bowen and Zachary Perry of the Association of Health Information Outsourcing Services....
How to Implement and Support a Virtual Front Desk
How to Implement and Support a Virtual Front Desk March 3, 2021 Journal of AHIMAMore than a year since the outbreak of COVID-19, virtual walk-up windows for patient and family record requests have become the new normal. Fifty percent of traditional health information...
Understanding the Eight Exceptions to Information Blocking
Understanding the Eight Exceptions to Information Blocking February 25, 2021 Journal of AHIMAThe Office of the National Coordinator (ONC) for Health IT’s information blocking final rule, part of the 21st Century Cures Act (Cures Act), goes into effect April 5, 2021....
HIPAA Challenges: Keep Pace With Disclosure Management Changes
HIPAA Challenges: Keep Pace With Disclosure Management Changes February 10, 2021 For The Record MagazineAmid the pandemic and pressure to comply with new rules and regulations, hospitals and health systems are faced with unprecedented challenges. As a result, HIM...
HIPAA Audit Report Highlights the Need to Improve Patient Access
HIPAA audit report highlights the need to improve patient access February 1, 2021 Briefings on HIPAAIn the months before a transition to a new administration, the Office for Civil Rights (OCR) released the long-awaited 2016-2017 HIPAA Audits Industry Report, offering...
Examining proposed modifications to HIPAA Privacy Rule
Examining proposed modifications toHIPAA Privacy Rule January 11, 2021 Briefings on HIPAAAs many anticipated, the Department of Health and Human Services (HHS) has pushed out a flurry of proposed rules in the months leading up to the Trump administration’s departure....
Providing Patients with Records Access: Overcoming Challenges
Providing Patients with Records Access: Overcoming Challenges December 31, 2020 Healthcare Info Security As federal regulators intensify their focus on compliance with requirements to provide patients with access to their health information, healthcare organizations...
Changes to HIPAA, New Data Interoperability Rules, and the Impact of COVID-19 on ROI
Changes to HIPAA, New Data Interoperability Rules, and the Impact of COVID-19 on ROI October 15, 2020 Healthcare IT Today by John Lynn As mentioned previously, we’re taking part on the Virtual AHIMA conference this week. Exploring how things work in the virtual...
How to Improve Patient Experience in the ROI Process
How to Improve Patient Experience in the ROI Process October 12, 2020 Journal of AHIMA Patient satisfaction is one of the most critical aspects of the release of information (ROI) process. Patients deserve respectful and trustworthy customer service to ensure the best...
Breaking Down the Walls: Strategies to Reduce Compliance Risk in the Revenue Cycle
Breaking Down the Walls: Strategies to Reduce Compliance Risk in the Revenue Cycle October 1, 2020 Compliance Cosmos Throughout the history of healthcare in the United States, departments have worked within their own silos. Today, with increased managed care...
Healthcare Organizations Should Expect a Surge in Managed Care Audits and Reviews in the COVID-19 Aftermath
Healthcare Organizations Should Expect a Surge in Managed Care Audits and Reviews in the COVID-19 Aftermath September 28, 2020 HFMA by Greg Ford and Dawn Crump Before COVID-19, healthcare organizations were experiencing a steady influx of audit activity from health...
Telehealth and the HIM Professional’s Role: Relaxing of Rules for Telehealth Services due to COVID-19 Requires Strong Leadership
MRO’s Diana Warner discusses telehealth and the Health Information Management (HIM) professional’s role during COVID-19. In this article, she outlines the need to review and update documentation practices, content, polices and procedures, all while upholding patient privacy and confidentiality.
HIM’s role in court ruling on patient-directed requests
MRO’s Rita Bowen, MA, RHIA, CHPS, CHPC, SSGB, and Danielle Wesley, Esq. discuss HIM’s role in the patient-directed requests court ruling from January 2020.
ROI and Revenue Cycle Crossover Calls for Collaboration
In a For The Record E-News Exclusive, MRO’s Dawn Crump, senior director of revenue cycle solutions, discusses the importance of collaboration between HIM and the business office with regards to release of information and revenue cycle.
How to Avoid Common Mistakes That Slow Down the ROI Process
In a Journal of AHIMA article, MRO’s Angela Rose, VP of Implementation Services, and Don Hardwick, VP of Client Relations and Account Management, discuss common mistakes that slow down the ROI process and provide best practices for HIM directors managing internal ROI teams.
COVID-19 Series – Part 5: A Look at the Relaxed Rules
AHIMA’s Dan Kelly interviews our industry expert Rita Bowen to clear up misconceptions about HIPAA rules, privacy and compliance, and AHIMA’s release of information guidelines during the COVID-19 pandemic.
2020 Health Information Management Topics
In a Healthcare IT Today blog post, MRO’s Rita Bowen, MA, RHIA, CHPS, CHPC, SSGB is quoted on what she believes to be the hottest topic for 2020. She explains that the Information Blocking Rule could have some areas that will be in conflict with HIPAA, which will further drive the discussion and need for an update to HIPAA.
How to Ensure Proper PHI Disclosure Management in the Business Office
In an article published to the Journal of AHIMA, MRO’s Kim Charland, BA, RHIT, CCS, Director of Revenue Cycle Services, and two other HIM leaders share insight on how to improve collaboration between HIM and the business office when fulfilling documentation and claim attachment requests.
What to Do (and Not Do) When Changing HIM Vendors
In an article published to the Journal of AHIMA, MRO’s Angela Rose, MHA, RHIA, CHPS, FAHIMA, Vice President of Implementation Services, moderates a virtual roundtable discussion that takes a close look at the real-life experiences of three HIM experts during their service vendor transitions.
Three Strategies for Managing HIM Demands During Payer Audits and Reviews
MRO’s Greg Ford, Senior Director of Requester Relations and Receivables Administration, offers practice guidance and strategies to HIM departments trying to cope with rising demands for the disclosure of PHI during payer audits and reviews.
Improving PHI Disclosure Efficiency in the Business Office
MRO’s Kim Charland, BA, RHIT, CCS, Director, Revenue Cycle Services, discusses the challenges of inefficiencies in the business office and how implementing a centralized PHI disclosure management system improves productivity when responding to claim attachment requests.
Helping the Public Understand Uses and Disclosures of PHI
In an interview on uses and disclosures of PHI in sensitive cases, MRO’s Rita Bowen, MA, RHIA, CHPS, CHPC, SSGB, discusses common misconceptions about privacy under HIPAA and shares information that all patients need to know.
HIM Predictions for 2019 – HIM Scene
In an article posted to Healthcare Today, MRO’s Rita Bowen, MA, RHIA, CHPS, CHPC, SSGB, is quoted on her predictions for what HIM professionals should watch for in 2019.
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