Resources & Events
MRO Releases 2026 State of the Industry Report
Report examines policy disruption, market pressures, and how smarter use of clinical data can drive resilience, trust, and growth
2026 State of the Industry
Policy shifts. Market pressure.
A pivotal moment for healthcare.
Revenue Cycle Automation: Three Reasons to Engage Early and Often
As healthcare organizations accelerate the use of AI, machine learning, and automation across the revenue cycle, the need for strong health information (HI) oversight has...
MRO Strengthens Compliance & Privacy Leadership Amid Growing Healthcare Complexity
Norristown, PA—December 18, 2025—MRO, the leader in clinical data management and intelligent data exchange, announced today that Hassan Abdallah, JD, CHC, FACHDM, has...
MRO’s Automated Retrieval Technology Drives Significant Efficiency
KLAS First Look Report confirms MRO technology improves efficiency and provides exceptional customer success
2026 CMS Quality Reporting Changes
As healthcare organizations prepare for another reporting year, CMS has released its 2026 Physician Fee Schedule Proposed Rule, outlining targeted refinements across the...
MRO Accelerates Clinical Research Innovation with the Acquisition of Clinetic
NORRISTOWN, Pa. – November 18, 2025 – MRO announces the acquisition of Clinetic, a leading recruitment management platform designed to help healthcare organizations and life...
MRO Appoints New President of Curation Solutions Business to Accelerate Next Phase of Growth
Appointment strengthens MRO’s leadership in clinical data management and accelerates innovation across hospital and life sciences markets.
Creating the Confidence Standard: AI-Powered Quality Control in Health Information Management
As the healthcare industry increasingly moves beyond volume-based care and toward value, outcome and data-driven models, the integrity of health information is more critical...
How Compliance Drives Trust and Scalability in Healthcare: A Q&A with MRO’s Compliance Leadership
Healthcare compliance is no longer a back-office function—it’s a boardroom priority and a strategic enabler of growth. As organizations navigate evolving compliance...
Meet MRO’s in-house experts
Donald E. Hardwick
Senior Vice President, Client Relations
Donald E. Hardwick
Senior Vice President, Client Relations
As Senior Vice President, Client Relations for MRO, Hardwick is responsible for strategic client engagement programs and overall client satisfaction. Prior to joining MRO, he was CEO and President of Record Enterprises Inc., a Health Information Management (HIM) company that provided hospitals with an outsourcing program for patient release of information, medical coding and medical/confidential record storage. Previously, he was CEO and president of MedRecs Law Inc., a record acquisition company. Additionally, he was a manager in the healthcare consulting division of Ernst & Young and worked as the Director of HIM at Saint Margaret Hospital in Montgomery, AL and Southampton Memorial Hospital in Franklin, VA. Hardwick is a past President of the Virginia Health Information Management Association (VHIMA) and the recipient of East Carolina’s Allied Health Sciences Distinguished Alumni Award. He holds a B.S. in Health Information Management.
Greg Ford
Vice President, Requester Relations
Greg Ford
Vice President, Requester Relations
In his role as Vice President, Requester Relations for MRO, Ford serves as a liaison between MRO’s healthcare provider clients and payers requesting large volumes of medical records for purposes of pre- and post-payment audits, as well as HEDIS and risk adjustment reviews. He oversees payer audit and review projects end-to-end, from educating and supporting clients on proper billing practices and procedural obligations, to streamlining processes that ensure timely delivery of medical documentation to the requesting payers. Prior to joining MRO, Ford worked as Director of Operations and Sales at ARC Document Solutions for 15 years. He received his B.S. from Delaware Valley University.
Angela Rose, MHA, RHIA, CHPS, FAHIMA
Vice President, Client Success
Angela Rose, MHA, RHIA, CHPS, FAHIMA
Vice President, Client Succes
As Vice President of Client Success for MRO, Rose leads the implementation and account management teams, as well as MRO’s corporate policy. She manages all activities related to successfully onboarding new clients to MRO’s Release of Information (ROI) services and directs the development and alignment of all policies and procedures across the organization. Additionally, she oversees the initiatives of the account management team in extending relationships, account optimization, executive business reviews and tactical execution of client engagement programs. She has over 25 years of experience in Health Information Management (HIM), with focused expertise in privacy and security. Prior to joining MRO, she served as Director of HIM Practice Excellence for the American Health Information Management Association (AHIMA). Rose is an active member of the American Health Information Management Association (AHIMA) and currently serves as President-elect of the Pennsylvania Health Information Management Association (PHIMA). Rose is an established author and speaker on various HIM topics. She has served as adjunct faculty and currently serves on the University of Pittsburgh’s and Temple University’s HIM Advisory Boards. She received her Bachelor of Science in HIM from the University of Pittsburgh and Master’s in Health Administration from the University of South Florida.
Moira Washington
Senior Vice President, Operations
Moira Washington
Senior Vice President, Operations
In her role as Senior Vice President, Operations for MRO, Washington is responsible for leading operations of staffed client sites, ensuring all PHI disclosure management activities are compliant with established facility, state and federal regulations and are completed in a timely and fiscally responsible manner. She has 18 years of experience in progressive management positions in the logistics and supply chain industry. Prior to joining MRO, she worked for UPS Supply Chain Solutions. Washington received her B.A. from Glasgow Caledonian University and B.S. from the State University of New York (SUNY) New Platz.
Dawn Crump, MA, CHC, SSBB
Senior Director, Revenue Integrity Solutions
Dawn Crump, MA, CHC, SSBB
Senior Director, Revenue Integrity Solutions
As Senior Director of Revenue Integrity Solutions for MRO, Dawn oversees revenue cycle and business office specific solutions. She has over 25 years as an experienced healthcare leader with extensive knowledge of provider compliance and revenue cycle operations.
Dawn has held leadership roles in large health systems, small revenue cycle startups and in a value-based care technology company, where she managed quality and compliance. Dawn has a passion for improving healthcare and reducing administrative burdens, especially across revenue cycle functions and payer audits. She has spoken at numerous HCCA, AHIMA and HFMA events, and is a national author on compliance and revenue cycle topics. She attended University of Missouri- Columbia, and currently serves as secretary of the Greater Heartland HFMA chapter.