The relationship between healthcare providers and payers is filled with decades of finger pointing and administrative burdens. From payer denials to telephone tag, both sides of the healthcare reimbursement process experience unnecessary operational abrasion and laborious manual procedures.

MRO has witnessed the rocky relationship between providers and payers for decades. Through our work with hospitals, health systems, ACOs, and payer organizations, we know the rift runs deep. And there is no single answer to repair the relationship or improve collaboration.

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