Lancaster General Health/Penn Medicine (LG Health/Penn Medicine) is a 689-bed health system in Lancaster, PA that includes the 533-bed Lancaster General Hospital, the 97-bed Women & Babies Hospital, 14 outpatient locations and 48 physician practices.

In 2015, Charlotte Walton-Sweeney, RHIT, Director of Health Information Management (HIM) for LG Health/Penn Medicine, led the organization in implementing MRO’s Release of Information (ROI) services and technology to accurately and efficiently fulfill 50,000 ROI requests annually. Prior to MRO, LG Health/Penn Medicine engaged HealthPort for ROI.

By transitioning to MRO’s Exchange Manager solution, LG Health/Penn Medicine has been able to address its evolving challenges, including a need to fully integrate its ROI solution with the ROI module in its Epic electronic medical record (EMR) to automate multiple workflow steps and avoid time-consuming dual-logging of ROI requests.

“As a HIMSS7 organization, our health system prides itself in staying on top of technology,” said Walton-Sweeney. “We found an opportunity to be a part of something new and great by partnering with MRO and saw immediate improvements. By eliminating dual data entry and automating so many steps of the ROI workflow with our MRO and Epic integration, the whole process is more efficient and there is a decrease in errors.”