ADP Research Institute recently conducted a 17-country survey to determine what workers love (or hate) about their jobs¹ . ADP’s report is the most timely and extensive research available. The Institute concluded that workers in today’s economy value flexibility over money. The majority want companies with solid corporate ethics and values. And there is little tolerance for unfair gender pay gaps or insufficient Diversity, Equity and Inclusion policies.

MRO has experienced these same realities when recruiting, hiring, and retaining health information management (HIM) staff to serve in Release of Information (ROI) roles. Specifically for ROI positions, we’ve witnessed a trend towards shifting career goals, more frequent promotions, and greater numbers of HIM workers from other industries.

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