Release of Information (ROI) Solutions

Solve for the complexities of releasing information, enhancing requester satisfaction, and improving financial outcomes

The release of information process is challenging for healthcare providers.

With its deep knowledge of critical healthcare business issues, MRO lifts the burden of analog processes, helping providers keep up with developments related to compliance standards, regulatory changes, data management, accuracy and experience expectations, and privacy and security.

2025 best in klas release of information 2025

Release of information has been MRO’s core business for over 20 years, and we continue our commitment to bring our clients added value, measured in:

Reliability: Experience repeatable, accurate processes. We refine workflows to find efficiencies and determine their impact. We invest time and resources to train staff for the maximum benefit to clients.
Scalability: Solutions are designed to scale to support variable and seasonable demand as well as staffing challenges.
Performance: Efficient turnaround times, with the shortest possible time from request intake to delivery.
Productivity: Staff will be focused on the most important, high-value tasks because of productivity tools and automated processes.
Accuracy: Witness automation and centralization of services drive efficiencies with no reduction in quality standards, driving better financial outcomes.

The modular technology of MRO’s Exchange Manager was purpose built to address the challenging issues facing hospitals and health systems, as well as clinics and practices, in the areas of health information management, revenue integrity, security, and compliance.

Trusted by leading healthcare organizations

“One of the biggest benefits of Exchange Services is having a clear picture of the status of requests at any point in time. With over 400 people reporting to me, it assists me in knowing where to prioritize our team focus to ensure compliance.”

Jami Woebkenberg MHIM, RHIA, CPHI, FAHIMA

Sr. Director, Health Information Management, Banner Health

“From day one, MRO demonstrated a deep understanding of our needs and delivered tailored solutions that made onboarding remarkably efficient. Their responsiveness and dedication truly set them apart.”

Josef Nagel, BS

Director HIM Operations, Health Information Management

“For University Health, it wasn’t just about switching vendors. It was about rethinking the entire ROI workflow. MRO brought us best practices, helped us adapt, and guided our process transformation.”

Seth Katz, MPH, RHIA, FAHIMA

Vice President of Revenue Cycle & Health Information Management, Finance, University Health

“MRO’s training and leadership lead to a smooth transition and restored our confidence in the release of information process. Months following implementation we continue to experience MRO’s professionalism and support.”

Dorothy Deluca

St. Joseph’s Health, Director HIM

“We’ve been able to offer payers quick and secure records using automated retrieval with MRO. This approach has helped us meet payer needs while maintaining control over the release of information process.”

Prudence Budemer, BSN, MAIOP, RN

Revenue Cycle Services Director, Christus Health

Automated Data Exchange

See MRO’s Automated Retrieval in Action

Through requester portals and electronic medical record (EMR) integrations, Exchange Manager automates the intake, acquisition and delivery of less complex, standardized requests. Current use cases focus on Risk Adjustments, HEDIS and Continuity of Care, with new use cases being continuously developed. The results culminate in efficient workflows, faster turnaround times, and reduced administrative burden, all while giving providers full visibility into what is being released to enforce their governance practices and protect patients’ privacy. Exchange Services utilizing the Exchange Manager platform, compliments EMRs and helps maximize technology investments.

Technology Assisted Workflows

Exchange Manager is a workflow engine to manage more complex record requests. Tasks are automated throughout the workflow, enabling operators to maximize efficacy and staff to focus on more complex requests and higher value tasks.

99.99%

Accuracy Rate

Configure workflows with multiple digital intake and delivery methods.
Empower patients to request what they need, when and where they want with our proprietary patient application, Patient Central.
Lessen third party requester abrasion with Requester Central and Exchange Connector services to submit requests, check status, and deliver records automatically.
Drive efficiency and faster turnaround times with in-app correspondence, issue resolution and action messages.
Manage e-mail and fax requests with auto-assisted intake, utilizing computer vision and natural language processing (NLP).

Compliance Driven Workflows

AI-assisted logging provides a more accurate and efficient process for handling non-structured data compared to traditional data entry. Through our patented optical character processing, issue resolution, and action messages, Exchange Services supports users through compliantly fulfilling complex requests, helps identify potential issues, and drives down disclosure incidences. The outcome: a 99.99% accuracy rate.

Scalable, Superior Support

Highly skilled, centralized services, combined with empowered staff ensure MRO clients and their requesters receive award-winning customer service year after year. MRO’s Client Support has been uniquely structured to leverage 6 specialized departments.

The dedicated implementation team applies hands-on strategies that are customized to accommodate each client’s unique needs.

MRO’s Payer Relations team has established partnerships with 44 of the top 50 payers on behalf of clients, which minimizes payer-provider abrasion.

The account management team supports enterprise-wide disclosure management and provides industry-leading expert resources to consult on evolving requirements.

The compliance & privacy team provides a multi-layered QA process that helps healthcare organizations enforce consistent policies, standardize processes, and maintain best practices for PHI disclosure in multiple departments and outpatient facilities.

The disclosure management operations team manages onsite employees and/or remote staff who review key performance indicators (KPIs) for clients each week, watching for any changes that may provide advanced warning of a future problems.

Contact MRO

Are you requesting medical records? If so, please visit our Medical Record Requests page.

This form is for MRO solution inquiries only.