Background Summary

Saint Luke’s Health System (SLHS), based in Kansas City, Missouri, includes hospitals and campuses across Missouri and Kansas, home care and hospice, behavioral health services, physician practices, the College of Health Sciences, and more. As the health system continues to expand, its leadership is committed to maintaining a standard of excellence and delivering the highest level of quality care. Nationally recognized, SLHS consistently receives high patient satisfaction scores.

In 2017, SLHS HIM leadership recognized a need to implement a better solution for managing Protected Health Information (PHI) disclosure across their enterprise. In August 2018, SLHS decided to partner with MRO and reap the benefits of KLAS-rated #1 Release of Information (ROI) services. They selected MRO based on several key factors including its dedication to clients and requesters, layers of support from responsive teams of experts, and the ability to leverage technology to improve workflow.

After just several months of using MRO’s services and technologies, SLHS reported benefits such as faster turnaround times, higher accuracy levels, minimized overtime and an improved customer experience for patients and other requesters of PHI. SLHS HIM leadership recognizes MRO’s reputation as a true partner to providers, delivering exceptional quality in ROI.

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