At MRO, our solutions are tailored to meet your needs, streamlining release of information through automation, seamless EMR integration, and robust compliance support. We address ROI challenges with innovative solutions that help you improve accuracy and efficiency, and compliance by delivering industry-leading turnaround times with award-winning support.
Don’t miss these sessions on the AHIMA25 agenda →
Inside Congress: What’s Happening with Health IT Policy in Washington, DC
Tuesday, Oct 14 | 1:10 PM – 2:00 PM CDT
Join Kate McFadyen, AHIMA Senior Director of Government Affairs, for a panel session with Adrienne Morrell, VP of Government Affairs at MRO, and other leaders covering the latest happenings in Washington, including updates on activities in Congress and how they will impact the health information (HI) profession.
Practical Automation Strategies in ROI: Three Health Systems Share Blueprint for Success
Tuesday, Oct 14 | 1:10 PM – 2:00 PM CDT
As demand for patient information grows, HIM leaders are modernizing release of information (ROI) operations to manage volume, ensure compliance, and improve efficiency. This session highlights how organizations are using automation, centralized processes, and FHIR (Fast Healthcare Interoperability Resources) to streamline ROI, reduce turnaround times, and support staff. Attendees will gain best practices for implementing executive dashboards, staff training, and payer-specific workflows. The session will also explore how advanced data insights from automation can inform payer contract negotiations, executive reporting, and return on investment analysis.
Speakers:
Angela Rose, VP, Client Success, MRO
Cassie Cox, Director, Health Information Management, Release of Information, SSM Health
Sabrena Grerich, Director of Corporate Health Information Management, Yale New Haven Health System
Emilie Sturm, Senior Revenue Management Consultant, Trinity Health
Building Coalitions and Advocating for State Issues
Tuesday, Oct 14 | 2:15 PM – 3:05 PM CDT
Legislative changes at both federal and state levels have significantly impacted requirements for HIM professionals. This session offers a detailed update on how these laws affect HIM and ROI practices and provides strategies for effective advocacy. Experts from MNHIMA, GHIMA, and government affairs will share insights into the policymaking process and engagement tactics. Real-world examples will show how providers are influencing legislation. Attendees will also receive a practical guide for grassroots advocacy, coalition building, and stakeholder alignment.
Speakers:
Adrienne Morrell, VP, Government Affairs, MRO
Susan Nathe, Executive Director, MNHIMA/GHIMA
Geri Newman, President-Elect, Florida HIMA
Emerging Professionals & Students Roundtable: Conversations with AHIMA Fellows
10:00 AM CDT – Monday, Oct 13
Meet the experts shaping the HI field! Join AHIMA Fellows for candid, inspiring conversations about career journeys, lessons learned, and professional growth. Build meaningful connections and get real advice to fuel your future in the health information profession.
Moderators:
- Sandra Rockson, RHIA, CSM, CCMP, Co-Chair, Emerging Professionals Advisory Council – Operations Manager, UnitedHealth Group
- Kimberly McGhee, RHIT, CRCR, Co-Chair, Emerging Professionals Advisory Council -Health Information Manager of Centralized Release of Information, UnityPoint Health
AHIMA Fellows:
- Angela Rose, MHA, RHIA, CHPS, FAHIMA – Vice President of Client Success, MRO
- Dr. Marcia Sharp, EdD, RHIA, FAHIMA – Associate Professor, The University of Tennessee Health Science Center, Department of Diagnostic and Health Sciences
- Teresa Smithrud, MJ, MA, RHIA, CHPS, FAHIMA – Senior Director, System HIM, Clinical Research, and Privacy Officer, Mercyhealth
- Cindy Spann, MIS, RHIA, CHPS, CDIP, CCS, CCS-P, FAHIMA – Executive Director, Health Information Management, Community Health Network
- Dr. Aerian Tatum, MS, RHIA, CCS, CPHIMS, FAHIMA – Assistant Professor, Health Information Management, Coppin State University, and CEO, H.I.M. Education Consultants
In-Booth Sessions at Booth #901:
Sunday, October 12
5:00 PM Rethinking Minimum Necessary in the Era of Continuity of Care | Hassan AbdallahMonday, October 13
10:15 AM | Smarter Data: From Exchange to Insights | Bryan Wojnowski1:00 PM | Making Audits Work for You | Dawn Crump and Malissa Powers
2:35 PM | Smarter, Safer, Stronger: MRO’s Approach to AI in Healthcare | Dave Costenaro
Tuesday, October 14
8:45 Real-Time Automation in ROI: Current State and Lessons Learned | Angela Rose
What sets MRO apart:
Optimized implementation with award-winning support, regardless of your EHR system
Reduced requester abrasion by consistently investing in requester tools
99.99% accuracy rate
Best in KLAS 11 times since 2013 for release of information software and services
98% client retention
Recognized as a Top Workplace in the USA 2022-2024
Enter our on-site raffle at booth #901 for a chance to win a TUMI backpack!

