Record Requests610-994-7500

MRO at the First Ever Virtual American Health Information Management Association Conference

MRO at the First Ever Virtual American Health Information Management Association Conference

As we approach AHIMA20, MRO is excited to participate as an exhibitor for the first ever virtual conference. While the 2020 event looks very different from those in previous years, MRO’s industry experts are ready to meet with the health information management (HIM) professionals virtually attending this year. If you are not attending but want to learn more from our experts, we will be available to meet during the conference days.

Health Information Management Current Event Topics

During virtual exhibit hall hours, members of MRO’s leadership will be available for virtual meetings to discuss various HIM current events, including the following topics:

Health Information Management Presentations

If you’re looking for an educational session with our experts, attend these presentations:

Guide to Protecting Patient Data in the EHR
Rita Bowen, MA, RHIA, CHPS, CHPC, SSGB, VP of Privacy, Compliance and HIM Policy, MRO
Greg Ford, Associate VP of Requester Relations, MRO
Friday, October 16, 2020 at 2:55 pm central time
Rita and Greg will explore the challenges and responsibilities for health information management in sharing patient data. They will highlight both benefits and disadvantages of process management and identify key stakeholders and their responsibilities in safeguarding PHI from inappropriate collection and use from payers.

Collaborating for Efficiency: Proven Methods to Improve Workflow, Reduce Costs and Mitigate Risk in the Revenue Cycle
Dawn Crump, MA, SSBB, CHC, Senior Director Revenue Cycle Solutions, MRO
Lauren Wall, RHIT, HIM Manager of Shared Services, Steward Healthcare
Thursday, October 15, 2020 at 8:30 am central time
Dawn and Lauren will summarize lessons learned from real-world experiences that bridge communication gaps and integrate functionalities within the revenue cycle, business office and HIM. Attendees receive valuable tips to improve workflow, reduce cost and mitigate risk, resulting in positive financial outcomes for healthcare organizations.


MRO has been exhibiting at AHIMA every year since 2004. During this first ever virtual event, we are looking forward to learning about industry trends from fellow thought leaders and being able to virtually interact with all our clients and friends. We hope to see you (virtually) there!

To schedule a meeting with our industry experts, visit our AHIMA20 site, here.

Join our mailing list

Read More

Test Press Release

MRO at the First Ever Virtual American Health Information Management Association Conference

NORRISTOWN, Pa. – January 7, 2016MRO, a leader in secure, compliant and efficient exchange of Protected Health Information (PHI), today announced the addition of health information management (HIM) expert Rita Bowen, MA, RHIA, CHPS, SSGB, to its leadership as vice president, privacy, HIM policy and education. Bowen will ensure new and existing client HIM policies and procedures are at code and drive the development, implementation and maintenance of MRO’s privacy and training programs. Previously, Bowen served as senior vice president and privacy officer for HealthPort, Inc.

“Rita is well-known and respected within the healthcare industry for her HIM leadership and industry expertise, and we’re excited to have her on board at MRO,” said Steve Hynes, CEO for MRO. “She brings an excellent perspective that will aid MRO in ensuring the highest levels of quality assurance and compliance while managing and disclosing PHI.”

Bowen comes to MRO with more than 30 years’ industry experience, holding a variety of HIM director and consulting roles. She is an active member of the American Health Information Management Association (AHIMA) and has served as its president and board chair, as a member of the board of directors, and on the council on certification. She has been honored with AHIMA’s Triumph Award in the mentor category, and she is the recipient of the Distinguished Member Award from the Tennessee Health Information Management Association (THIMA).

Bowen is also an established author and speaker on HIM topics and has taught HIM studies at Chattanooga State and the University of Tennessee Memphis.

“Being from Chattanooga, Tenn., I think my city’s motto ‘the right size and the right attitude,’ perfectly describes how I view MRO,” said Bowen. “MRO is the right size, and it has the right attitude. Integrity is a key principle in HIM, as well as to me personally; and MRO is a company based in honesty, integrity and high ethical standards. I look forward to joining an amazing team of professionals offering industry-leading services and technologies for HIM and other healthcare professionals.”

MRO is the standing KLAS Category Leader for Release of Information (ROI) and has been cited for having the highest quality and overall best performance in the ROI space in the KLAS “HIM Services Performance 2015: Coding, Transcription, Release of Information” report.

About MRO
MRO empowers healthcare organizations with proven, enterprise-wide solutions for the secure, compliant and efficient exchange of Protected Health Information (PHI). These solutions include a suite of PHI disclosure management services comprised of release of information, government and commercial payer audit management and accounting of disclosures. MRO’s technology-driven services reduce the risk of improper disclosure of PHI, ensure unmatched accuracy and enhance turnaround times. MRO additionally supports its clients’ current and future initiatives, including interoperability, meaningful use and health information exchange. To learn more, visit

Read More

Avoid HIPAA Violations: Your Finances, Good Name are at Risk

Group Practice Journal
Avoid HIPAA Violations: Your Finances, Good Name are at Risk
Sara Goldstein, Esq., General Counsel for MRO, provides five best practices for reviewing compliance programs to prevent HIPAA violations, including: avoiding patient access barriers, implementing HIPAA security rule safeguards, reducing breach risk, training and auditing staff, and assessing Business Associates.

Read More