MRO Viewpoints

Recently I presented Patient Access: Road to Compliance as part of the 2021 webinars hosted monthly by release of information specialist, MRO, this year. During the presentation, attendees learned about the latest Office for Civil Rights (OCR) enforcements and...

MRO is proud to begin the 2021 calendar year with two recent awards received for our commitment to superior customer experience. For the eighth year in a row, MRO is KLAS-rated #1 for Release of Information (ROI) services. Additionally, for the fifth year in a row,...

The current pandemic environment encourages physically distanced services as much as possible. In response, MRO saw the impact to patient medical record requests and is launching MRO Virtual Front Desk™. The Virtual Front Desk provides multiple touchless intake...

Recently, I had the pleasure of presenting with my colleague Lauren Wall, RHIT, HIM Manager of Shared Services for Steward Health Care. Our presentation was the first webinar of the year for MRO, where we discussed proven methods to improve workflow, reduce costs and...

Recently, my colleague Anthony Murray and I presented Watch List: 2021 Privacy and Security Trends as part of the MRO 2020 Webinar Series. During this presentation, we highlighted the key areas of privacy and security within health information management (HIM) that...