Resources & Events
Preparing for HIPAA Changes in IT, HIM, Compliance and Privacy
In a recent HIMSS TV interview with Bill Siwicki, Features Editor, Healthcare IT News, I had an opportunity to discuss the potential impact of new HIPAA privacy rules on...
MRO Announces Acquisition of Clinical Data Interoperability Company FIGmd
FIGmd’s interoperability technology and solutions accelerate
MRO’s mission to transform the way health information is acquired and exchanged
Preparing for HIPAA Changes in IT, HIM, Compliance and Privacy
Rita Bowen, vice president of privacy, compliance and HIM policy at MRO, a clinical data workflow solutions company, discusses how proposed new rules can impact healthcare...
Follow the (Medical) Record: Anthony Murray on Cybersecurity
In this episode, host Don Hardwick interviews his colleague, Anthony Murray, about the current cybersecurity landscape.
Enterprise-wide PHI Disclosure Management: What Risk Managers Need to Know
Managing demands for secure disclosure of protected health information (PHI) has become more complex as each department within a health care organization potentially...
MRO Improves Security Posture with HITRUST CSF and SOC 2 Certifications
Compliance Commitment, Security Measures Exceed Industry Expectations.
Webinar Recap: Telehealth Beyond the Pandemic
Recently, my colleague Diana Warner and I presented Telehealth: Beyond the Pandemic. During this webinar we discussed the evolving role of telehealth in healthcare and how...
Building New Policies and Procedures to Incorporate Telehealth
Over the past year, telehealth has expanded through support from federal and state measures intended to increase access during the pandemic. In February 2021, a bipartisan...
Follow the (Medical) Record: Angela Rose on Telehealth Beyond the Pandemic
In this episode, host Don Hardwick interviews his colleague, Angela Rose, about the changing landscape in health information management because of telehealth and the COVID-19 pandemic.
Bracing for potential records request change in the Privacy Rule
Covered entities (CEs) that have flirted with the 30-day mark for response time with patient requests for access to or copies of their protected health information (PHI)...
Meet MRO’s in-house experts
Donald E. Hardwick
Senior Vice President, Client Relations
Donald E. Hardwick
Senior Vice President, Client Relations
As Senior Vice President, Client Relations for MRO, Hardwick is responsible for strategic client engagement programs and overall client satisfaction. Prior to joining MRO, he was CEO and President of Record Enterprises Inc., a Health Information Management (HIM) company that provided hospitals with an outsourcing program for patient release of information, medical coding and medical/confidential record storage. Previously, he was CEO and president of MedRecs Law Inc., a record acquisition company. Additionally, he was a manager in the healthcare consulting division of Ernst & Young and worked as the Director of HIM at Saint Margaret Hospital in Montgomery, AL and Southampton Memorial Hospital in Franklin, VA. Hardwick is a past President of the Virginia Health Information Management Association (VHIMA) and the recipient of East Carolina’s Allied Health Sciences Distinguished Alumni Award. He holds a B.S. in Health Information Management.
Greg Ford
Vice President, Requester Relations
Greg Ford
Vice President, Requester Relations
In his role as Vice President, Requester Relations for MRO, Ford serves as a liaison between MRO’s healthcare provider clients and payers requesting large volumes of medical records for purposes of pre- and post-payment audits, as well as HEDIS and risk adjustment reviews. He oversees payer audit and review projects end-to-end, from educating and supporting clients on proper billing practices and procedural obligations, to streamlining processes that ensure timely delivery of medical documentation to the requesting payers. Prior to joining MRO, Ford worked as Director of Operations and Sales at ARC Document Solutions for 15 years. He received his B.S. from Delaware Valley University.
Angela Rose, MHA, RHIA, CHPS, FAHIMA
Vice President, Client Success
Angela Rose, MHA, RHIA, CHPS, FAHIMA
Vice President, Client Succes
As Vice President of Client Success for MRO, Rose leads the implementation and account management teams, as well as MRO’s corporate policy. She manages all activities related to successfully onboarding new clients to MRO’s Release of Information (ROI) services and directs the development and alignment of all policies and procedures across the organization. Additionally, she oversees the initiatives of the account management team in extending relationships, account optimization, executive business reviews and tactical execution of client engagement programs. She has over 25 years of experience in Health Information Management (HIM), with focused expertise in privacy and security. Prior to joining MRO, she served as Director of HIM Practice Excellence for the American Health Information Management Association (AHIMA). Rose is an active member of the American Health Information Management Association (AHIMA) and currently serves as President-elect of the Pennsylvania Health Information Management Association (PHIMA). Rose is an established author and speaker on various HIM topics. She has served as adjunct faculty and currently serves on the University of Pittsburgh’s and Temple University’s HIM Advisory Boards. She received her Bachelor of Science in HIM from the University of Pittsburgh and Master’s in Health Administration from the University of South Florida.
Moira Washington
Senior Vice President, Operations
Moira Washington
Senior Vice President, Operations
In her role as Senior Vice President, Operations for MRO, Washington is responsible for leading operations of staffed client sites, ensuring all PHI disclosure management activities are compliant with established facility, state and federal regulations and are completed in a timely and fiscally responsible manner. She has 18 years of experience in progressive management positions in the logistics and supply chain industry. Prior to joining MRO, she worked for UPS Supply Chain Solutions. Washington received her B.A. from Glasgow Caledonian University and B.S. from the State University of New York (SUNY) New Platz.
Dawn Crump, MA, CHC, SSBB
Senior Director, Revenue Integrity Solutions
Dawn Crump, MA, CHC, SSBB
Senior Director, Revenue Integrity Solutions
As Senior Director of Revenue Integrity Solutions for MRO, Dawn oversees revenue cycle and business office specific solutions. She has over 25 years as an experienced healthcare leader with extensive knowledge of provider compliance and revenue cycle operations.
Dawn has held leadership roles in large health systems, small revenue cycle startups and in a value-based care technology company, where she managed quality and compliance. Dawn has a passion for improving healthcare and reducing administrative burdens, especially across revenue cycle functions and payer audits. She has spoken at numerous HCCA, AHIMA and HFMA events, and is a national author on compliance and revenue cycle topics. She attended University of Missouri- Columbia, and currently serves as secretary of the Greater Heartland HFMA chapter.