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As the world prepares to navigate year three of COVID-19, the impact of the pandemic continues to touch every facet of healthcare. For health information (HI) professionals, demands to share patient information and support interoperability present multiple challenges related to the complexities of release of information (ROI). There has been a significant increase in medical record requests required to validate more complex care, including telehealth, telemedicine, and psychiatric care.

Dawn Crump, MA, CHC, SSBB

As Senior Director of Revenue Cycle Solutions for MRO, Crump oversees revenue cycle and business office specific solutions. She has over 25 years as an experienced healthcare leader with extensive knowledge of provider compliance and revenue cycle operations. She has held leadership roles in large health systems, small revenue cycle startups and in a value-based care technology company, where she managed quality and compliance. Crump has a passion for improving healthcare and reducing administrative burdens, especially across revenue cycle functions and payer audits. She has spoken at numerous HCCA, AHIMA and HFMA events, and is a national author on compliance and revenue cycle topics. She attended University of Missouri- Columbia, and currently serves as secretary of the Greater Heartland HFMA chapter.

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