In an HFMA article, MRO’s Greg Ford, Senior Director of Requester Relations and Receivables Administration, discusses strategies for managing payer requests for medical record copies, including tips on how to update language in managed care contracts to mitigate financial, privacy and security risks.

In an article published to the Journal of AHIMA, MRO’s Kim Charland, BA, RHIT, CCS, Director of Revenue Cycle Services, and two other HIM leaders share insight on how to improve collaboration between HIM and the business office when fulfilling documentation and claim attachment requests.

In an article published to the Journal of AHIMA, MRO’s Angela Rose, MHA, RHIA, CHPS, FAHIMA, Vice President of Implementation Services, moderates a virtual roundtable discussion that takes a close look at the real-life experiences of three HIM experts during their service vendor transitions.

MRO’s Greg Ford, Senior Director of Requester Relations and Receivables Administration, offers practice guidance and strategies to HIM departments trying to cope with rising demands for the disclosure of PHI during payer audits and reviews.

MRO’s Kim Charland, BA, RHIT, CCS, Director, Revenue Cycle Services, discusses the challenges of inefficiencies in the business office and how implementing a centralized PHI disclosure management system improves productivity when responding to claim attachment requests.

In an interview on uses and disclosures of PHI in sensitive cases, MRO’s Rita Bowen, MA, RHIA, CHPS, CHPC, SSGB, discusses common misconceptions about privacy under HIPAA and shares information that all patients need to know.

In an article posted to Healthcare Today, MRO’s Rita Bowen, MA, RHIA, CHPS, CHPC, SSGB, is quoted on her predictions for what HIM professionals should watch for in 2019.

In an article published to the Journal of AHIMA, MRO’s Rita Bowen discusses the importance of privacy in PHI disclosure management, the need for an enterprise-wide approach, and the role of HIM professionals as advocates for privacy in their organizations.

In an article published to HCCA’s December 2018 issue of Compliance Today, MRO’s Rita Bowen discusses how implementing an enterprise-wide strategy to protect patient privacy also protects the institution against breaches, financial risk, lawsuits, and reputational damage.

MRO’s Rita Bowen, MA, RHIA, CHPS, CHPC, SSGB, shares her privacy and security visions for 2019 and offers strategies for navigating compliance in the coming year.