Resources & Events
Follow the (Medical) Record: Sherine Koshy and Health Information Management
In this episode, Sherine Koshy joins host Don Hardwick as they discuss her health information management journey to an enterprise-wide solution for release of information.
What Does it Mean to be #CyberSmart?
Cyber safety begins with good cyber hygiene. All internet-connected devices are possible entry points for a cybercriminal. And the need for diligence increases exponentially...
When the Police Come Knocking
by Selena Chavis For many years, the health care industry has been well versed in the parameters of sharing protected health information (PHI) with law enforcement. But...
HIMSS21: The Healthcare Community Explores Challenges and New Opportunities in Health Information and Technology
Despite ongoing pandemic woes, HIMSS21 attracted a community of resilient attendees, ready to collaborate and share ideas to support innovation and change in our national...
Follow the (Medical) Record: Lauren Wall and Business Office Collaboration
In this episode, Lauren Wall from Steward Health Care joins host Don Hardwick as they discuss how collaboration between the business office and health information management can create efficiencies and revenue savings.
MRO at the American Health Information Management Association (AHIMA) Virtual Conference
As AHIMA21 quickly approaches, MRO is honored to participate in the American Health Information Management Association’s (AHIMA) second virtual annual conference:...
Patient Access and the Path to Compliance
The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule generally requires HIPAA covered entities—health plans and most healthcare providers—to provide...
Interoperability in Healthcare: Panel Discussion and Record Amendments
During June and July, MRO hosted two webinars focused on the intricacies of interoperability in healthcare. In June, I moderated a panel discussion with three health...
Follow the (Medical) Record: Rita Bowen and Patient Access
In this episode, Rita Bowen joins host Don Hardwick once again to discuss the increasing OCR penalties regarding patient access.
Follow the (Medical) Record: Lisa Disalvo and Innovative Technology
In this episode, host Don Hardwick interviews his colleague, Lisa Disalvo, chief product officer at MRO, about innovative technology to enhance the patient experience.
Meet MRO’s in-house experts
Donald E. Hardwick
Senior Vice President, Client Relations
Donald E. Hardwick
Senior Vice President, Client Relations
As Senior Vice President, Client Relations for MRO, Hardwick is responsible for strategic client engagement programs and overall client satisfaction. Prior to joining MRO, he was CEO and President of Record Enterprises Inc., a Health Information Management (HIM) company that provided hospitals with an outsourcing program for patient release of information, medical coding and medical/confidential record storage. Previously, he was CEO and president of MedRecs Law Inc., a record acquisition company. Additionally, he was a manager in the healthcare consulting division of Ernst & Young and worked as the Director of HIM at Saint Margaret Hospital in Montgomery, AL and Southampton Memorial Hospital in Franklin, VA. Hardwick is a past President of the Virginia Health Information Management Association (VHIMA) and the recipient of East Carolina’s Allied Health Sciences Distinguished Alumni Award. He holds a B.S. in Health Information Management.
Greg Ford
Vice President, Requester Relations
Greg Ford
Vice President, Requester Relations
In his role as Vice President, Requester Relations for MRO, Ford serves as a liaison between MRO’s healthcare provider clients and payers requesting large volumes of medical records for purposes of pre- and post-payment audits, as well as HEDIS and risk adjustment reviews. He oversees payer audit and review projects end-to-end, from educating and supporting clients on proper billing practices and procedural obligations, to streamlining processes that ensure timely delivery of medical documentation to the requesting payers. Prior to joining MRO, Ford worked as Director of Operations and Sales at ARC Document Solutions for 15 years. He received his B.S. from Delaware Valley University.
Angela Rose, MHA, RHIA, CHPS, FAHIMA
Vice President, Client Success
Angela Rose, MHA, RHIA, CHPS, FAHIMA
Vice President, Client Succes
As Vice President of Client Success for MRO, Rose leads the implementation and account management teams, as well as MRO’s corporate policy. She manages all activities related to successfully onboarding new clients to MRO’s Release of Information (ROI) services and directs the development and alignment of all policies and procedures across the organization. Additionally, she oversees the initiatives of the account management team in extending relationships, account optimization, executive business reviews and tactical execution of client engagement programs. She has over 25 years of experience in Health Information Management (HIM), with focused expertise in privacy and security. Prior to joining MRO, she served as Director of HIM Practice Excellence for the American Health Information Management Association (AHIMA). Rose is an active member of the American Health Information Management Association (AHIMA) and currently serves as President-elect of the Pennsylvania Health Information Management Association (PHIMA). Rose is an established author and speaker on various HIM topics. She has served as adjunct faculty and currently serves on the University of Pittsburgh’s and Temple University’s HIM Advisory Boards. She received her Bachelor of Science in HIM from the University of Pittsburgh and Master’s in Health Administration from the University of South Florida.
Moira Washington
Senior Vice President, Operations
Moira Washington
Senior Vice President, Operations
In her role as Senior Vice President, Operations for MRO, Washington is responsible for leading operations of staffed client sites, ensuring all PHI disclosure management activities are compliant with established facility, state and federal regulations and are completed in a timely and fiscally responsible manner. She has 18 years of experience in progressive management positions in the logistics and supply chain industry. Prior to joining MRO, she worked for UPS Supply Chain Solutions. Washington received her B.A. from Glasgow Caledonian University and B.S. from the State University of New York (SUNY) New Platz.
Dawn Crump, MA, CHC, SSBB
Senior Director, Revenue Integrity Solutions
Dawn Crump, MA, CHC, SSBB
Senior Director, Revenue Integrity Solutions
As Senior Director of Revenue Integrity Solutions for MRO, Dawn oversees revenue cycle and business office specific solutions. She has over 25 years as an experienced healthcare leader with extensive knowledge of provider compliance and revenue cycle operations.
Dawn has held leadership roles in large health systems, small revenue cycle startups and in a value-based care technology company, where she managed quality and compliance. Dawn has a passion for improving healthcare and reducing administrative burdens, especially across revenue cycle functions and payer audits. She has spoken at numerous HCCA, AHIMA and HFMA events, and is a national author on compliance and revenue cycle topics. She attended University of Missouri- Columbia, and currently serves as secretary of the Greater Heartland HFMA chapter.