Resources & Events
Internal Audits Help Combat Payer Risk
For a smooth-running revenue cycle, tap into the immense powers of this best practice tool. Wonder Woman has a golden lasso. Captain America has an impenetrable shield. Thor...
Breach Prevention: 5 Best Practices to Protect Your Data
“It takes 20 years to build a reputation and few minutes of cyber-incident to ruin it.” – Stephane Nappo It is well known that there has been a digital boom in various...
Follow the (Medical) Record: MediCopy Founder
Recently, I had the pleasure of interviewing the founder of MRO’s most recent acquisition, MediCopy, during my podcast show, Follow the (Medical) Record. Since the show is...
3 Strategies for Virtual HIM Departments: From Reaction to Reality
Over the past two years, hospital departments, including health information management (HIM) departments, have been forced to restructure their operations using remote or...
MRO Celebrates 20 Years in Business
Back in May of 2002, I founded MRO with two colleagues to meet the evolving needs of document and disclosure management services for the healthcare industry. By developing a...
Follow the (Medical) Record: Elliott Noble-Holt and MediCopy
Host Don Hardwick interviews Elliott Noble-Holt, founder and CEO of MediCopy, now an MRO Company. Elliot talks about his journey to becoming an entrepreneur and founding MediCopy, as well as summarizing his new book, Bald Bearded Boss.
The Patient Right of Access Rule and a Look at Enforcement Actions
New government regulations never stop in healthcare. It’s just the nature of the business and that’s unlikely to change. However, the reality of this is that some rules...
Fast Focus: Information Sharing
The 21st Century Cures Act aims to improve access to health information and a connected healthcare ecosystem by establishing interoperability and anti-information blocking...
Revenue Integrity: How to Reduce Costs and Retain Revenue
As the world prepares to navigate year three of COVID-19, the impact of the pandemic continues to touch every facet of healthcare. For health information (HI) professionals,...
HIM Director’s Guide to Driving New Efficiency in ROI
Technology Rises to Meet Release of Information Needs
Meet MRO’s in-house experts
Donald E. Hardwick
Senior Vice President, Client Relations
Donald E. Hardwick
Senior Vice President, Client Relations
As Senior Vice President, Client Relations for MRO, Hardwick is responsible for strategic client engagement programs and overall client satisfaction. Prior to joining MRO, he was CEO and President of Record Enterprises Inc., a Health Information Management (HIM) company that provided hospitals with an outsourcing program for patient release of information, medical coding and medical/confidential record storage. Previously, he was CEO and president of MedRecs Law Inc., a record acquisition company. Additionally, he was a manager in the healthcare consulting division of Ernst & Young and worked as the Director of HIM at Saint Margaret Hospital in Montgomery, AL and Southampton Memorial Hospital in Franklin, VA. Hardwick is a past President of the Virginia Health Information Management Association (VHIMA) and the recipient of East Carolina’s Allied Health Sciences Distinguished Alumni Award. He holds a B.S. in Health Information Management.
Greg Ford
Vice President, Requester Relations
Greg Ford
Vice President, Requester Relations
In his role as Vice President, Requester Relations for MRO, Ford serves as a liaison between MRO’s healthcare provider clients and payers requesting large volumes of medical records for purposes of pre- and post-payment audits, as well as HEDIS and risk adjustment reviews. He oversees payer audit and review projects end-to-end, from educating and supporting clients on proper billing practices and procedural obligations, to streamlining processes that ensure timely delivery of medical documentation to the requesting payers. Prior to joining MRO, Ford worked as Director of Operations and Sales at ARC Document Solutions for 15 years. He received his B.S. from Delaware Valley University.
Angela Rose, MHA, RHIA, CHPS, FAHIMA
Vice President, Client Success
Angela Rose, MHA, RHIA, CHPS, FAHIMA
Vice President, Client Succes
As Vice President of Client Success for MRO, Rose leads the implementation and account management teams, as well as MRO’s corporate policy. She manages all activities related to successfully onboarding new clients to MRO’s Release of Information (ROI) services and directs the development and alignment of all policies and procedures across the organization. Additionally, she oversees the initiatives of the account management team in extending relationships, account optimization, executive business reviews and tactical execution of client engagement programs. She has over 25 years of experience in Health Information Management (HIM), with focused expertise in privacy and security. Prior to joining MRO, she served as Director of HIM Practice Excellence for the American Health Information Management Association (AHIMA). Rose is an active member of the American Health Information Management Association (AHIMA) and currently serves as President-elect of the Pennsylvania Health Information Management Association (PHIMA). Rose is an established author and speaker on various HIM topics. She has served as adjunct faculty and currently serves on the University of Pittsburgh’s and Temple University’s HIM Advisory Boards. She received her Bachelor of Science in HIM from the University of Pittsburgh and Master’s in Health Administration from the University of South Florida.
Moira Washington
Senior Vice President, Operations
Moira Washington
Senior Vice President, Operations
In her role as Senior Vice President, Operations for MRO, Washington is responsible for leading operations of staffed client sites, ensuring all PHI disclosure management activities are compliant with established facility, state and federal regulations and are completed in a timely and fiscally responsible manner. She has 18 years of experience in progressive management positions in the logistics and supply chain industry. Prior to joining MRO, she worked for UPS Supply Chain Solutions. Washington received her B.A. from Glasgow Caledonian University and B.S. from the State University of New York (SUNY) New Platz.
Dawn Crump, MA, CHC, SSBB
Senior Director, Revenue Integrity Solutions
Dawn Crump, MA, CHC, SSBB
Senior Director, Revenue Integrity Solutions
As Senior Director of Revenue Integrity Solutions for MRO, Dawn oversees revenue cycle and business office specific solutions. She has over 25 years as an experienced healthcare leader with extensive knowledge of provider compliance and revenue cycle operations.
Dawn has held leadership roles in large health systems, small revenue cycle startups and in a value-based care technology company, where she managed quality and compliance. Dawn has a passion for improving healthcare and reducing administrative burdens, especially across revenue cycle functions and payer audits. She has spoken at numerous HCCA, AHIMA and HFMA events, and is a national author on compliance and revenue cycle topics. She attended University of Missouri- Columbia, and currently serves as secretary of the Greater Heartland HFMA chapter.