Resources & Events
Follow the (Medical) Record: Leadership with Jason Brown
On this episode, host Don Hardwick interviews Jason Brown, CEO of MRO. They discuss Jason’s background, how his experiences lead to leadership, and a look back at his first year as CEO of MRO.
HIM Today: Funny Lessons Learned from 2022
Recently, I had the pleasure of moderating a panel discussion between Health Information Management (HIM) experts, discussing HIM today and the funny lessons learned this...
Updating Healthcare Data Management and Privacy
So what does HIPAA mean and where did it come from? The letters stand for the Health Insurance Portability and Accountability Act of 1996. The term originated with the...
HIPAA Challenges: State AGs Crack Down on Data Privacy
State attorneys general have been increasingly ramping up investigations and cracking down on data breaches at health care organizations. Although hospitals and health...
Follow the (Medical) Record: Clinical Claim Denials with Dawn Crump
On this episode, host Don Hardwick interviews Dawn Crump, senior director of revenue integrity solutions at MRO, about clinical claim denials. They discuss the billing cycle, the different types of claim denials, and the bottom-line impacts to organizations.
Clinical audits and denials impact 3% or more of NPR being held in reserve
Clinically avoidable denials continue to impact revenue, slow cashflow and increase bad debt, yet CFOs have limited insight into why these denials occur and how to avoid...
HFMA Survey Indicates Executive Concern with Clinically Avoidable Denials
30% of Organizations Hold Over 5% of Net Patient Revenue in Reserves to Address Denials
White Paper: Data Optimization: Technology to Support Health Information Workflows
An expert panel of health information professionals, assembled by AHIMA and MRO, explore best practices in clinical data workflows to ensure timely response and optimal data...
Keeping Reproductive Patient Records Protected and Private
Given recent guidance from the OCR, now is the time for HI professionals to hold internal discussions, revisit policies, refresh education, and build checklists to ensure...
Follow the (Medical) Record: Heard it at AHIMA22 with Rita Bowen and Angela Rose
Host Don Hardwick interviews HIM experts Angela Rose and Rita Bowen live from the AHIMA 2022 National Convention. Angela and Rita share insights on what they’re hearing during sessions at AHIMA, focusing on the hottest topics in the HIM industry.
Meet MRO’s in-house experts
Donald E. Hardwick
Senior Vice President, Client Relations
Donald E. Hardwick
Senior Vice President, Client Relations
As Senior Vice President, Client Relations for MRO, Hardwick is responsible for strategic client engagement programs and overall client satisfaction. Prior to joining MRO, he was CEO and President of Record Enterprises Inc., a Health Information Management (HIM) company that provided hospitals with an outsourcing program for patient release of information, medical coding and medical/confidential record storage. Previously, he was CEO and president of MedRecs Law Inc., a record acquisition company. Additionally, he was a manager in the healthcare consulting division of Ernst & Young and worked as the Director of HIM at Saint Margaret Hospital in Montgomery, AL and Southampton Memorial Hospital in Franklin, VA. Hardwick is a past President of the Virginia Health Information Management Association (VHIMA) and the recipient of East Carolina’s Allied Health Sciences Distinguished Alumni Award. He holds a B.S. in Health Information Management.
Greg Ford
Vice President, Requester Relations
Greg Ford
Vice President, Requester Relations
In his role as Vice President, Requester Relations for MRO, Ford serves as a liaison between MRO’s healthcare provider clients and payers requesting large volumes of medical records for purposes of pre- and post-payment audits, as well as HEDIS and risk adjustment reviews. He oversees payer audit and review projects end-to-end, from educating and supporting clients on proper billing practices and procedural obligations, to streamlining processes that ensure timely delivery of medical documentation to the requesting payers. Prior to joining MRO, Ford worked as Director of Operations and Sales at ARC Document Solutions for 15 years. He received his B.S. from Delaware Valley University.
Angela Rose, MHA, RHIA, CHPS, FAHIMA
Vice President, Client Success
Angela Rose, MHA, RHIA, CHPS, FAHIMA
Vice President, Client Succes
As Vice President of Client Success for MRO, Rose leads the implementation and account management teams, as well as MRO’s corporate policy. She manages all activities related to successfully onboarding new clients to MRO’s Release of Information (ROI) services and directs the development and alignment of all policies and procedures across the organization. Additionally, she oversees the initiatives of the account management team in extending relationships, account optimization, executive business reviews and tactical execution of client engagement programs. She has over 25 years of experience in Health Information Management (HIM), with focused expertise in privacy and security. Prior to joining MRO, she served as Director of HIM Practice Excellence for the American Health Information Management Association (AHIMA). Rose is an active member of the American Health Information Management Association (AHIMA) and currently serves as President-elect of the Pennsylvania Health Information Management Association (PHIMA). Rose is an established author and speaker on various HIM topics. She has served as adjunct faculty and currently serves on the University of Pittsburgh’s and Temple University’s HIM Advisory Boards. She received her Bachelor of Science in HIM from the University of Pittsburgh and Master’s in Health Administration from the University of South Florida.
Moira Washington
Senior Vice President, Operations
Moira Washington
Senior Vice President, Operations
In her role as Senior Vice President, Operations for MRO, Washington is responsible for leading operations of staffed client sites, ensuring all PHI disclosure management activities are compliant with established facility, state and federal regulations and are completed in a timely and fiscally responsible manner. She has 18 years of experience in progressive management positions in the logistics and supply chain industry. Prior to joining MRO, she worked for UPS Supply Chain Solutions. Washington received her B.A. from Glasgow Caledonian University and B.S. from the State University of New York (SUNY) New Platz.
Dawn Crump, MA, CHC, SSBB
Senior Director, Revenue Integrity Solutions
Dawn Crump, MA, CHC, SSBB
Senior Director, Revenue Integrity Solutions
As Senior Director of Revenue Integrity Solutions for MRO, Dawn oversees revenue cycle and business office specific solutions. She has over 25 years as an experienced healthcare leader with extensive knowledge of provider compliance and revenue cycle operations.
Dawn has held leadership roles in large health systems, small revenue cycle startups and in a value-based care technology company, where she managed quality and compliance. Dawn has a passion for improving healthcare and reducing administrative burdens, especially across revenue cycle functions and payer audits. She has spoken at numerous HCCA, AHIMA and HFMA events, and is a national author on compliance and revenue cycle topics. She attended University of Missouri- Columbia, and currently serves as secretary of the Greater Heartland HFMA chapter.