Hospitals require an integrated team approach to ensuring revenue integrity

February 28, 2023

Healthcare organizations cannot expect to achieve financial sustainability without having a deliberate focus on ensuring revenue integrity. Only with such a focus can they deliver programs and services that are essential for coordinating internal efforts to maintain operational efficiency, compliance and optimal payment. For this reason, few finance or revenue cycle leaders would discount its importance as a function. Simply put, having a well-coordinated revenue integrity program is a hallmark of financially healthy organizations.

But the question is: What’s the best way to get there?

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Dawn Crump, MA, CHC, SSBB

As Senior Director of Revenue Cycle Solutions for MRO, Crump oversees revenue cycle and business office specific solutions. She has over 25 years as an experienced healthcare leader with extensive knowledge of provider compliance and revenue cycle operations. She has held leadership roles in large health systems, small revenue cycle startups and in a value-based care technology company, where she managed quality and compliance. Crump has a passion for improving healthcare and reducing administrative burdens, especially across revenue cycle functions and payer audits. She has spoken at numerous HCCA, AHIMA and HFMA events, and is a national author on compliance and revenue cycle topics. She attended University of Missouri- Columbia, and currently serves as secretary of the Greater Heartland HFMA chapter.