Health Information Management Solutions

Technology-Driven, Quality ROI Workflow
With compliance and efficiency in mind, MRO offers more quality controls throughout the ROI workflow than any other vendor, resulting in a 99.99% disclosure accuracy rate. Our technology-enabled workflow is supported by our proprietary, web-based platform ROI Online® and supplemented with quality controls monitored by our Disclosure Integrity team and IdentiScan® optical character recognition software.

ROI Online and workflows are enhanced through automation that helps to speed turnaround times, reduce human error, and drive costs out of the release of information process. System enhancements such as MROeLink® provide bidirectional synchronization and automated document exchange between your EMR and MRO’s ROI Online Platform. Workflows are streamlined with technology such as RPA, Bots, esMD, sFTP, MRO eXpress™ and electronic delivery via email, edMD, fax, or portals.

Superior Support
98% of existing clients stay with MRO because of superior support and technology-driven, quality ROI workflow.

MRO clients receive the highest level of support from multiple teams, led by ROI experts and a team of analysts. Management of onsite employees and disclosure management operations are handled by MRO’s Operations team, who review key performance indicators (KPIs) for clients each week,  watching for any changes that may provide advanced warning of a future problem. MRO’s clients are assigned an HIM credentialed Account Manager with real world experience to ensure client satisfaction and account optimization.

ROI Specialists and requesters receive support from highly specialized teams located at our National Service Center that are dedicated to their success. ROI Specialists are aided by User Support Specialists with years of HIPAA, ROI, and system experience. Requesters have a dedicated team to advise them on the release of information process, request status and billing. The Patient Advocacy team pays special attention to your patients so they can request and receive their records without delay.

Scalability
One of the hardest decisions an HIM department must make is to switch vendors. Our service teams are designed to scale as we guide you through a comprehensive and successful implementation, support your long-term vision for enterprise-wide disclosure management and provide industry-leading expert resources to consult on evolving requirements.

MRO’s service and corporate structure is designed to scale for even the largest enterprises. We centralize many of the workflow elements, such as requester support, billing, collections, quality assurance and distribution at our National Service Center, and provide one team, 100% dedicated to implementation. Our experts are trained to manage the successful transition to MRO’s ROI workflow, and use their deep domain knowledge of compliance, workflow and technology to deliver results and put clients’ minds at ease. 

Accuracy and Multi-Layered QA
Improper disclosure of Protected Health Information (PHI) is costly to an organization’s bottom line as well as its reputation. MRO’s approach to Quality Assurance (QA) solves this problem by reviewing every request processed multiple times before it is released. The multi-layered QA process helps healthcare organizations enforce consistent policies, standardize processes and maintain best practices for PHI disclosure in multiple departments and outpatient facilities, ensuring compliance and limiting risk throughout their organization.

MRO’s first QA stage checks the request to ensure the authorization is valid and that all HIPAA requirements are met, which boosts the accuracy of MRO releases. Accuracy is then driven to 99.99% by applying proprietary optical character recognition (OCR) technology, IdentiScan®, to the process. Before release, every patient record has a barcode scanned to validate that there are no comingled patient records. Any detected errors are quickly corrected and documented by MRO’s QA experts.