Resources & Events
Building a Clinical Data Registry That Delivers: A Guide to Registry Value
Looking to launch or optimize your clinical registry? Our interactive guide helps medical specialty societies overcome common challenges—like poor interoperability, low...
The Payer Journey: Understanding Health Plans and the Importance of Data Collection
In the healthcare ecosystem, a payer is any entity – such as a private insurer or government program, that finances or reimburses the cost of health services. Health plans,...
The MRO Exchange: Release of Information with Fabian Stone, VP Revenue Cycle Operations at CHOP
Listen to healthcare leaders Don Hardwick and Fabian Stone unpack the complexities of release of information and its role in revenue cycle management within large healthcare organizations.
Capitol Hill Briefing: Health Data Privacy 101 with the Healthcare Trust Institute and MRO
On April 24, 2025, the Healthcare Trust Institute (HTI) hosted a Capitol Hill briefing titled "Health Data Privacy101," with insightful contributions from MRO’s own Anthony...
Four ways FHIR brings value to health plans in 2025
The HL7 Fast Healthcare Interoperability Resources standard is revolutionizing how clinical data is exchanged across the healthcare ecosystem. The standard offers new and...
Celebrating HIP Week: How MRO Supports Health Information Professionals with Automated Clinical Data Exchange
Healthcare Information Professionals (HIP) Week is a time to recognize the essential role health information professionals play in ensuring the accuracy, security, and...
MRO Earns Prestigious 2025 USA TODAY National Top Workplaces Award
MRO Named National Top Workplace for Fourth Consecutive Year
FINN Voices: Quality Reporting in Healthcare: The Good, The Bad and What’s Next with Mo Weitnauer
In this episode of FINN Voices, host Beth Friedman sits down with Mo Weitnauer, Chief Product Officer at MRO—an 11-time Best in KLAS leader in clinical data exchange. Mo...
Effortless Implementation: How MRO Streamlines Your Transition
Effortless Implementation: How MRO Streamlines Your Transition Switching to a new records management solution can seem daunting, but MRO’s proven implementation process...
The Oregon Clinic: A Case Study
With growth comes change and TOC was overloaded trying to process medical records requests and takings status calls. TOC longed for a solution that centralized the release...
Meet MRO’s in-house experts
Donald E. Hardwick
Senior Vice President, Client Relations
Donald E. Hardwick
Senior Vice President, Client Relations
As Senior Vice President, Client Relations for MRO, Hardwick is responsible for strategic client engagement programs and overall client satisfaction. Prior to joining MRO, he was CEO and President of Record Enterprises Inc., a Health Information Management (HIM) company that provided hospitals with an outsourcing program for patient release of information, medical coding and medical/confidential record storage. Previously, he was CEO and president of MedRecs Law Inc., a record acquisition company. Additionally, he was a manager in the healthcare consulting division of Ernst & Young and worked as the Director of HIM at Saint Margaret Hospital in Montgomery, AL and Southampton Memorial Hospital in Franklin, VA. Hardwick is a past President of the Virginia Health Information Management Association (VHIMA) and the recipient of East Carolina’s Allied Health Sciences Distinguished Alumni Award. He holds a B.S. in Health Information Management.
Greg Ford
Vice President, Requester Relations
Greg Ford
Vice President, Requester Relations
In his role as Vice President, Requester Relations for MRO, Ford serves as a liaison between MRO’s healthcare provider clients and payers requesting large volumes of medical records for purposes of pre- and post-payment audits, as well as HEDIS and risk adjustment reviews. He oversees payer audit and review projects end-to-end, from educating and supporting clients on proper billing practices and procedural obligations, to streamlining processes that ensure timely delivery of medical documentation to the requesting payers. Prior to joining MRO, Ford worked as Director of Operations and Sales at ARC Document Solutions for 15 years. He received his B.S. from Delaware Valley University.
Angela Rose, MHA, RHIA, CHPS, FAHIMA
Vice President, Client Success
Angela Rose, MHA, RHIA, CHPS, FAHIMA
Vice President, Client Succes
As Vice President of Client Success for MRO, Rose leads the implementation and account management teams, as well as MRO’s corporate policy. She manages all activities related to successfully onboarding new clients to MRO’s Release of Information (ROI) services and directs the development and alignment of all policies and procedures across the organization. Additionally, she oversees the initiatives of the account management team in extending relationships, account optimization, executive business reviews and tactical execution of client engagement programs. She has over 25 years of experience in Health Information Management (HIM), with focused expertise in privacy and security. Prior to joining MRO, she served as Director of HIM Practice Excellence for the American Health Information Management Association (AHIMA). Rose is an active member of the American Health Information Management Association (AHIMA) and currently serves as President-elect of the Pennsylvania Health Information Management Association (PHIMA). Rose is an established author and speaker on various HIM topics. She has served as adjunct faculty and currently serves on the University of Pittsburgh’s and Temple University’s HIM Advisory Boards. She received her Bachelor of Science in HIM from the University of Pittsburgh and Master’s in Health Administration from the University of South Florida.
Moira Washington
Senior Vice President, Operations
Moira Washington
Senior Vice President, Operations
In her role as Senior Vice President, Operations for MRO, Washington is responsible for leading operations of staffed client sites, ensuring all PHI disclosure management activities are compliant with established facility, state and federal regulations and are completed in a timely and fiscally responsible manner. She has 18 years of experience in progressive management positions in the logistics and supply chain industry. Prior to joining MRO, she worked for UPS Supply Chain Solutions. Washington received her B.A. from Glasgow Caledonian University and B.S. from the State University of New York (SUNY) New Platz.
Dawn Crump, MA, CHC, SSBB
Senior Director, Revenue Integrity Solutions
Dawn Crump, MA, CHC, SSBB
Senior Director, Revenue Integrity Solutions
As Senior Director of Revenue Integrity Solutions for MRO, Dawn oversees revenue cycle and business office specific solutions. She has over 25 years as an experienced healthcare leader with extensive knowledge of provider compliance and revenue cycle operations.
Dawn has held leadership roles in large health systems, small revenue cycle startups and in a value-based care technology company, where she managed quality and compliance. Dawn has a passion for improving healthcare and reducing administrative burdens, especially across revenue cycle functions and payer audits. She has spoken at numerous HCCA, AHIMA and HFMA events, and is a national author on compliance and revenue cycle topics. She attended University of Missouri- Columbia, and currently serves as secretary of the Greater Heartland HFMA chapter.