Resources & Events
How to Design Your Clinical Data Registry for Maximum Value
Clinical data registries hold immense potential to transform patient care, advance research, and drive meaningful change in healthcare. But building one that actually...
MRO Recognized on the 2025 Inc. 5000 Annual List for Tenth Year
MRO continues its impressive track record of rapid growth while maintaining award-winning client satisfaction and product portfolio expansion
Health IT Updates from Capitol Hill
HIM professionals are protectors of patient privacy and sit at the intersection of regulation and data exchange. As health privacy stakeholders work to reform the...
Why EHR Vendors Must Partner with a CMS-Approved QR/QCDR for MIPS 2025
Table of Contents CMS Final Rule: The Impact on EHRs and Practice Partners Risk of Non-Compliance: Penalties and Practice Disruption MIPS 2025 Compliance Action Plan How...
TEFCA truth and interoperability tactics with MRO’s Anthony Murray
In the latest episode of Health Stealth Radio, host Frank Cutitta sits down with Anthony Murray, Chief Interoperability Officer at MRO, to decode the buzz (and the myths)...
2025 DIY Guide to MSSP ACO eCQM Reporting: From Clinical Data Chaos to Submission Success
MSSP ACOs must report four key eCQM measures for 2025 using structured clinical data. This guide walks you through data acquisition, validation, aggregation, de-duplication,...
MRO Advances Data Exchange for Disability Determination Services
The ADA's Impact on Disability Services and SSA Claims July is recognized as Disability Pride Month, marking the anniversary of the Americans with Disabilities Act (ADA),...
Leveraging FHIR and Interoperability to Transform CHRISTUS Health’s Revenue Cycle Operations
As healthcare becomes more digital, leaders are turning to tools like FHIR (Fast Healthcare Interoperability Resources), automation, and interoperability to improve how...
How Orthopedic Practices Are Streamlining Patient Disability and FMLA Form Management with MRO
Administrative efficiency is a critical factor in the success of any healthcare practice. For orthopedic groups, the burden of managing disability and Family and Medical...
MRO Acquires Enterprise Clinical Data Management Platform Q-Centrix
Establishing a category defining clinical data solution to fuel innovation, enhance patient care, and improve operational efficiencies in healthcare
Meet MRO’s in-house experts
Donald E. Hardwick
Senior Vice President, Client Relations
Donald E. Hardwick
Senior Vice President, Client Relations
As Senior Vice President, Client Relations for MRO, Hardwick is responsible for strategic client engagement programs and overall client satisfaction. Prior to joining MRO, he was CEO and President of Record Enterprises Inc., a Health Information Management (HIM) company that provided hospitals with an outsourcing program for patient release of information, medical coding and medical/confidential record storage. Previously, he was CEO and president of MedRecs Law Inc., a record acquisition company. Additionally, he was a manager in the healthcare consulting division of Ernst & Young and worked as the Director of HIM at Saint Margaret Hospital in Montgomery, AL and Southampton Memorial Hospital in Franklin, VA. Hardwick is a past President of the Virginia Health Information Management Association (VHIMA) and the recipient of East Carolina’s Allied Health Sciences Distinguished Alumni Award. He holds a B.S. in Health Information Management.
Greg Ford
Vice President, Requester Relations
Greg Ford
Vice President, Requester Relations
In his role as Vice President, Requester Relations for MRO, Ford serves as a liaison between MRO’s healthcare provider clients and payers requesting large volumes of medical records for purposes of pre- and post-payment audits, as well as HEDIS and risk adjustment reviews. He oversees payer audit and review projects end-to-end, from educating and supporting clients on proper billing practices and procedural obligations, to streamlining processes that ensure timely delivery of medical documentation to the requesting payers. Prior to joining MRO, Ford worked as Director of Operations and Sales at ARC Document Solutions for 15 years. He received his B.S. from Delaware Valley University.
Angela Rose, MHA, RHIA, CHPS, FAHIMA
Vice President, Client Success
Angela Rose, MHA, RHIA, CHPS, FAHIMA
Vice President, Client Succes
As Vice President of Client Success for MRO, Rose leads the implementation and account management teams, as well as MRO’s corporate policy. She manages all activities related to successfully onboarding new clients to MRO’s Release of Information (ROI) services and directs the development and alignment of all policies and procedures across the organization. Additionally, she oversees the initiatives of the account management team in extending relationships, account optimization, executive business reviews and tactical execution of client engagement programs. She has over 25 years of experience in Health Information Management (HIM), with focused expertise in privacy and security. Prior to joining MRO, she served as Director of HIM Practice Excellence for the American Health Information Management Association (AHIMA). Rose is an active member of the American Health Information Management Association (AHIMA) and currently serves as President-elect of the Pennsylvania Health Information Management Association (PHIMA). Rose is an established author and speaker on various HIM topics. She has served as adjunct faculty and currently serves on the University of Pittsburgh’s and Temple University’s HIM Advisory Boards. She received her Bachelor of Science in HIM from the University of Pittsburgh and Master’s in Health Administration from the University of South Florida.
Moira Washington
Senior Vice President, Operations
Moira Washington
Senior Vice President, Operations
In her role as Senior Vice President, Operations for MRO, Washington is responsible for leading operations of staffed client sites, ensuring all PHI disclosure management activities are compliant with established facility, state and federal regulations and are completed in a timely and fiscally responsible manner. She has 18 years of experience in progressive management positions in the logistics and supply chain industry. Prior to joining MRO, she worked for UPS Supply Chain Solutions. Washington received her B.A. from Glasgow Caledonian University and B.S. from the State University of New York (SUNY) New Platz.
Dawn Crump, MA, CHC, SSBB
Senior Director, Revenue Integrity Solutions
Dawn Crump, MA, CHC, SSBB
Senior Director, Revenue Integrity Solutions
As Senior Director of Revenue Integrity Solutions for MRO, Dawn oversees revenue cycle and business office specific solutions. She has over 25 years as an experienced healthcare leader with extensive knowledge of provider compliance and revenue cycle operations.
Dawn has held leadership roles in large health systems, small revenue cycle startups and in a value-based care technology company, where she managed quality and compliance. Dawn has a passion for improving healthcare and reducing administrative burdens, especially across revenue cycle functions and payer audits. She has spoken at numerous HCCA, AHIMA and HFMA events, and is a national author on compliance and revenue cycle topics. She attended University of Missouri- Columbia, and currently serves as secretary of the Greater Heartland HFMA chapter.