Resources & Events
Follow the (Medical) Record: Innovative Technology with Mark Thomas
Host Don Hardwick interviews chief technology officer at MRO, Mark Thomas. Don and Mark discuss how the healthcare industry as a whole is responding to demands for innovative technology. Specifically, across the board, building technology capabilities that are flexible, configurable and granularly connected is increasingly important for all organizations.
Points of Light 2023 Case Study
MRO Collaboration Featured by KLAS Research for Reducing Payer/Provider Friction and Improving Quality Outcomes
MRO, CareFirst BlueCross BlueShield and LifeBridge Health map non-standardized clinical data into one unified longitudinal medical record enabling both payer and provider to track patients across care settings and boost HEDIS quality measures.
MRO Is Among Latest to Earn Validated Data Stream Designation in New NCQA Data Aggregator Validation Program
Validated Data Flows Promote Trust, Support Value-Based Contracting, Ease Quality Measurement Loads
Interoperability Regulations and the Effects on Health Information Management
While we’ve made real strides toward interoperability and responsible patient data sharing, there’s still work to be done.
Follow the (Medical) Record: History of the Medical Record with Allison Kozee
On this episode, host Don Hardwick interviews Allison Kozee, who has over 25 years of experience as a director of health information management. They discuss the history of the medical record, its original use and intention and how it has evolved to the many uses of today.
Three Tech Takeaways from RISE: Health Plans Focus on Engagement, Collaboration and Compliance
by Beth Friedman, FINN Partners It has been said that wherever Medicare goes, so do all the rest of the payers. If last week’s RISE National 2023 keynote speaker was any...
3 specific areas of data sharing to clarify and consider in 2023
As Fred Bazzoli’s article on the ONC notes, work on interoperability has been happening for more than 20 years and the “coming attractions” are here. While no one argues...
Hospitals require an integrated team approach to ensuring revenue integrity
Healthcare organizations cannot expect to achieve financial sustainability without having a deliberate focus on ensuring revenue integrity. Only with such a focus can they...
Follow the (Medical) Record: NPRM Update with Rita Bowen
On this episode, host Don Hardwick interviews show-regular, Rita Bowen, MRO’s privacy expert. They discuss HIPAA’s Notice of Proposed Rule Making, that has resurfaced in recent weeks, starting up conversations around patient privacy once again.
Meet MRO’s in-house experts
Donald E. Hardwick
Senior Vice President, Client Relations
Donald E. Hardwick
Senior Vice President, Client Relations
As Senior Vice President, Client Relations for MRO, Hardwick is responsible for strategic client engagement programs and overall client satisfaction. Prior to joining MRO, he was CEO and President of Record Enterprises Inc., a Health Information Management (HIM) company that provided hospitals with an outsourcing program for patient release of information, medical coding and medical/confidential record storage. Previously, he was CEO and president of MedRecs Law Inc., a record acquisition company. Additionally, he was a manager in the healthcare consulting division of Ernst & Young and worked as the Director of HIM at Saint Margaret Hospital in Montgomery, AL and Southampton Memorial Hospital in Franklin, VA. Hardwick is a past President of the Virginia Health Information Management Association (VHIMA) and the recipient of East Carolina’s Allied Health Sciences Distinguished Alumni Award. He holds a B.S. in Health Information Management.
Greg Ford
Vice President, Requester Relations
Greg Ford
Vice President, Requester Relations
In his role as Vice President, Requester Relations for MRO, Ford serves as a liaison between MRO’s healthcare provider clients and payers requesting large volumes of medical records for purposes of pre- and post-payment audits, as well as HEDIS and risk adjustment reviews. He oversees payer audit and review projects end-to-end, from educating and supporting clients on proper billing practices and procedural obligations, to streamlining processes that ensure timely delivery of medical documentation to the requesting payers. Prior to joining MRO, Ford worked as Director of Operations and Sales at ARC Document Solutions for 15 years. He received his B.S. from Delaware Valley University.
Angela Rose, MHA, RHIA, CHPS, FAHIMA
Vice President, Client Success
Angela Rose, MHA, RHIA, CHPS, FAHIMA
Vice President, Client Succes
As Vice President of Client Success for MRO, Rose leads the implementation and account management teams, as well as MRO’s corporate policy. She manages all activities related to successfully onboarding new clients to MRO’s Release of Information (ROI) services and directs the development and alignment of all policies and procedures across the organization. Additionally, she oversees the initiatives of the account management team in extending relationships, account optimization, executive business reviews and tactical execution of client engagement programs. She has over 25 years of experience in Health Information Management (HIM), with focused expertise in privacy and security. Prior to joining MRO, she served as Director of HIM Practice Excellence for the American Health Information Management Association (AHIMA). Rose is an active member of the American Health Information Management Association (AHIMA) and currently serves as President-elect of the Pennsylvania Health Information Management Association (PHIMA). Rose is an established author and speaker on various HIM topics. She has served as adjunct faculty and currently serves on the University of Pittsburgh’s and Temple University’s HIM Advisory Boards. She received her Bachelor of Science in HIM from the University of Pittsburgh and Master’s in Health Administration from the University of South Florida.
Moira Washington
Senior Vice President, Operations
Moira Washington
Senior Vice President, Operations
In her role as Senior Vice President, Operations for MRO, Washington is responsible for leading operations of staffed client sites, ensuring all PHI disclosure management activities are compliant with established facility, state and federal regulations and are completed in a timely and fiscally responsible manner. She has 18 years of experience in progressive management positions in the logistics and supply chain industry. Prior to joining MRO, she worked for UPS Supply Chain Solutions. Washington received her B.A. from Glasgow Caledonian University and B.S. from the State University of New York (SUNY) New Platz.
Dawn Crump, MA, CHC, SSBB
Senior Director, Revenue Integrity Solutions
Dawn Crump, MA, CHC, SSBB
Senior Director, Revenue Integrity Solutions
As Senior Director of Revenue Integrity Solutions for MRO, Dawn oversees revenue cycle and business office specific solutions. She has over 25 years as an experienced healthcare leader with extensive knowledge of provider compliance and revenue cycle operations.
Dawn has held leadership roles in large health systems, small revenue cycle startups and in a value-based care technology company, where she managed quality and compliance. Dawn has a passion for improving healthcare and reducing administrative burdens, especially across revenue cycle functions and payer audits. She has spoken at numerous HCCA, AHIMA and HFMA events, and is a national author on compliance and revenue cycle topics. She attended University of Missouri- Columbia, and currently serves as secretary of the Greater Heartland HFMA chapter.