Resources & Events
ACOs prepare for eCQM quality reporting
A New Frontier: ACOs and the Shift to Electronic Clinical Quality Measures Healthcare quality reporting is evolving, and accountable care organizations (ACOs) are at the...
Digitizing the Release of Information Process: Valuable Takeaways for HIM
Evolving the ROI Process with a Focus on Digitization In August 2023, For the Record Magazine published a guest article co-authored by Anthony Murray, CISSP, and me. The...
MRO Top in KLAS Release of Information Performance Report 2023
Company leads competition in client satisfaction across all ROI service models
Follow the (Medical) Record: MRO Clinical forms exchange with Orlando Broady and Lucas Hart
Host Don Hardwick interviews Orlando Broady and Lucas Hart. They discuss MRO’s clinical forms exchange, and how client and patient experience is improved through the FMLA and Disability form completion offering.
Following the Medical Record: On-Air with Mo Weitnauer
I recently sat down with MRO’s chief product officer, Mo Weitnauer, on our podcast show Follow the Medical Record. Mo and I discussed the world of clinical data exchange...
MRO Named Top Healthcare Workplace USA
MRO named a winner of the Top Workplaces for Healthcare 2023 Award
Six HI Questions to Ask Your EHR Vendor for High-Volume Payer Requests
Health information (HI) professionals nationwide anticipate a looming tsunami of payer requests for medical records. The Centers for Medicare and Medicaid Services (CMS)...
Release of Information: The Digitization of ROI
The health care industry has undergone a significant transformation with the widespread adoption of EHRs and the electronic exchange of patient information. In the wake of...
Follow the (Medical) Record: Patient Experience with Jami Woebkenberg
Host Don Hardwick interviews Jami Woebkenberg, senior director of HIMS operations for Banner Health. Jami and Don discuss how organizations are aiming to improve the patient experience and the strategies that Banner Health is implementing to tackle this industry-wide initiative.
MRO Recognized on the 2023 Inc. 5000 Annual List for Ninth Consecutive Year
MRO continues its impressive track record of rapid growth while maintaining award-winning client satisfaction and product portfolio expansion.
Meet MRO’s in-house experts
Donald E. Hardwick
Senior Vice President, Client Relations
Donald E. Hardwick
Senior Vice President, Client Relations
As Senior Vice President, Client Relations for MRO, Hardwick is responsible for strategic client engagement programs and overall client satisfaction. Prior to joining MRO, he was CEO and President of Record Enterprises Inc., a Health Information Management (HIM) company that provided hospitals with an outsourcing program for patient release of information, medical coding and medical/confidential record storage. Previously, he was CEO and president of MedRecs Law Inc., a record acquisition company. Additionally, he was a manager in the healthcare consulting division of Ernst & Young and worked as the Director of HIM at Saint Margaret Hospital in Montgomery, AL and Southampton Memorial Hospital in Franklin, VA. Hardwick is a past President of the Virginia Health Information Management Association (VHIMA) and the recipient of East Carolina’s Allied Health Sciences Distinguished Alumni Award. He holds a B.S. in Health Information Management.
Greg Ford
Vice President, Requester Relations
Greg Ford
Vice President, Requester Relations
In his role as Vice President, Requester Relations for MRO, Ford serves as a liaison between MRO’s healthcare provider clients and payers requesting large volumes of medical records for purposes of pre- and post-payment audits, as well as HEDIS and risk adjustment reviews. He oversees payer audit and review projects end-to-end, from educating and supporting clients on proper billing practices and procedural obligations, to streamlining processes that ensure timely delivery of medical documentation to the requesting payers. Prior to joining MRO, Ford worked as Director of Operations and Sales at ARC Document Solutions for 15 years. He received his B.S. from Delaware Valley University.
Angela Rose, MHA, RHIA, CHPS, FAHIMA
Vice President, Client Success
Angela Rose, MHA, RHIA, CHPS, FAHIMA
Vice President, Client Succes
As Vice President of Client Success for MRO, Rose leads the implementation and account management teams, as well as MRO’s corporate policy. She manages all activities related to successfully onboarding new clients to MRO’s Release of Information (ROI) services and directs the development and alignment of all policies and procedures across the organization. Additionally, she oversees the initiatives of the account management team in extending relationships, account optimization, executive business reviews and tactical execution of client engagement programs. She has over 25 years of experience in Health Information Management (HIM), with focused expertise in privacy and security. Prior to joining MRO, she served as Director of HIM Practice Excellence for the American Health Information Management Association (AHIMA). Rose is an active member of the American Health Information Management Association (AHIMA) and currently serves as President-elect of the Pennsylvania Health Information Management Association (PHIMA). Rose is an established author and speaker on various HIM topics. She has served as adjunct faculty and currently serves on the University of Pittsburgh’s and Temple University’s HIM Advisory Boards. She received her Bachelor of Science in HIM from the University of Pittsburgh and Master’s in Health Administration from the University of South Florida.
Moira Washington
Senior Vice President, Operations
Moira Washington
Senior Vice President, Operations
In her role as Senior Vice President, Operations for MRO, Washington is responsible for leading operations of staffed client sites, ensuring all PHI disclosure management activities are compliant with established facility, state and federal regulations and are completed in a timely and fiscally responsible manner. She has 18 years of experience in progressive management positions in the logistics and supply chain industry. Prior to joining MRO, she worked for UPS Supply Chain Solutions. Washington received her B.A. from Glasgow Caledonian University and B.S. from the State University of New York (SUNY) New Platz.
Dawn Crump, MA, CHC, SSBB
Senior Director, Revenue Integrity Solutions
Dawn Crump, MA, CHC, SSBB
Senior Director, Revenue Integrity Solutions
As Senior Director of Revenue Integrity Solutions for MRO, Dawn oversees revenue cycle and business office specific solutions. She has over 25 years as an experienced healthcare leader with extensive knowledge of provider compliance and revenue cycle operations.
Dawn has held leadership roles in large health systems, small revenue cycle startups and in a value-based care technology company, where she managed quality and compliance. Dawn has a passion for improving healthcare and reducing administrative burdens, especially across revenue cycle functions and payer audits. She has spoken at numerous HCCA, AHIMA and HFMA events, and is a national author on compliance and revenue cycle topics. She attended University of Missouri- Columbia, and currently serves as secretary of the Greater Heartland HFMA chapter.