The MRO culture is based in excellent and responsive service. Our goal is to make our clients successful and surpass expectations on every level. That is why MRO’s hiring process requires candidates to go through a rigorous screening process including phone and in-person interviews, background checks, Microsoft Windows operations and typing tests, service profile assessments and medical terminology tests.
Our investment in the hiring process reflects our intent to retain employees for the long-term. Likewise, we pay competitive rates, offer a strong benefits plan, provide a comprehensive training and education program, and offer regular performance feedback and consistent communication with supporting teams.
Employee development also includes one-on-one meetings with supervisors, monthly quality reviews, regular communication with the operations team and ongoing communication with the teams at the centralized processing center located in Pennsylvania. Development is led by MRO’s highly responsive employee management team who have deep domain expertise in Health Information Management (HIM) and Release of Information (ROI).
All of the above translate to high employee morale and low turnover, which, in turn, ensures consistently high levels of quality, responsiveness and service for our clients.
Learn more about how Inspira Medical Center Woodbury in New Jersey transitioned from a large outsourcing ROI vendor to MRO’s staffed services release-of-information model to meet the needs and enhance the level of quality and care of the medical records process.