MRO National Service Center

First class service and industry-leading quality assurance

Every day, you’re dealing with up to 40 patient information disclosure points in your health system. That means 40 potential holes where Protected Health Information (PHI) could be shared improperly in the Release of Information (ROI) process.

Remote Services

The Remote Services team provides clients with timely, accurate, and compliant ROI delivered from MRO’s National Service Center (NSC). By utilizing the Remote Services team, clients benefit from a centralized ROI management approach, freeing up physical space for other HIM functions, and reassurance knowing that staffing needs can be met when spikes in requests or large volume audits occur.

User Support

MRO’s National Service Center supports the life cycle of Release of Information (ROI) requests from start to finish. Whether MRO places highly knowledgeable staff onsite at a client facility, arranges a partially outsourced service model, or brings the entire process to our center, all of our clients receive first class service and industry-leading quality assurance (QA) from our support teams.

Requestor Support

MRO’s National Service Center supports the life cycle of Release of Information (ROI) requests from start to finish. Whether MRO places highly knowledgeable staff onsite at a client facility, arranges a partially outsourced service model, or brings the entire process to our center, all of our clients receive first class service and industry-leading quality assurance (QA) from our support teams.

Distribution

Nearly 80% of requests are delivered electronically. For requesters requiring paper delivery, MRO’s state of the art Distribution Center ensures fast and compliant delivery. A bar code QA process is built into the distribution workflow to prevent improper disclosures caused by double stuffing envelopes.

Patient Advocate Program

Our Patient Advocates specialize in compassion and empathy to deliver support to patients requesting medical records. This team works to identify and resolve issues by simplifying and helping patients navigate the ROI process. This role drives resolution and coordinates necessary remediation with internal and external stakeholders while staying engaged with the patient until they are fully satisfied.