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Patient satisfaction is one of the most critical aspects of the release of information (ROI) process. Patients deserve respectful and trustworthy customer service to ensure the best possible patient experience. Especially during this time of unprecedented crisis and uncertainty, empathy at every level of patient interaction is critical.

Mariela Twiggs, MS, RHIA, CHP, FAHIMA, CDIA+

With her experience as an HIM director and leading a Release of Information (ROI) company, Twiggs’ knowledge and understanding of clients’ needs and concerns bridges the gap between vendor and customers. In her role at MRO, she works with MRO’s employees to manage a role-based training, education and testing program that is comprehensive and current with external developments and regulations.

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