Patient satisfaction is one of the most critical aspects of the release of information (ROI) process. Patients deserve respectful and trustworthy customer service to ensure the best possible patient experience. Especially during this time of unprecedented crisis and uncertainty, empathy at every level of patient interaction is critical.
How to Improve Patient Experience in the ROI Process
by Mariela Twiggs, MS, RHIA, CHP, FAHIMA, CDIA+ | Oct 12, 2020 | Feature Articles