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MRO’s Kim Charland, BA, RHIT, CCS, Director of Revenue Cycle Services, is quoted on business office Release of Information in a For The Record e-newsletter article.

Charland spoke with dozens of HFMA attendees to discuss release of information in the business office. “Clients tell us, and HFMA meetings confirm, that CBO staff become distracted when trying to process payer requests for medical records vs working with HIM to accomplish this task,” Charland says. “By implementing new tools, workflows, and collaboration with HIM, organizations could dramatically improve biller and collector efficiency. There are also HIPAA risks to consider when billers release protected health information instead of having HIM professionals manage these disclosures.”

Thirumalai "Raj" Rajagopal

As Senior VP, Payer Solutions for MRO, Raj is responsible for driving strategy, growth and operations of Payer Solutions. His focus is to develop Payer Solutions into a profitable line of business for MRO. Raj joins MRO from FIGmd, now an MRO company, where he was President of Payer and Enterprise Solutions. Raj is a senior healthcare executive with over 35 years of experience. Prior to FIGmd, Raj had experience building, operating and supporting the clients of the #1 KLAS-ranked claims clearinghouse at RealMed, an Availity company, for 13 years, which is where he pioneered early on, payer-provider relationships and alignment. His experience with large scale projects includes the launch of a nation-wide Mallperks Affinity program for the Simon Property Group, development and management of a worldwide imaging library for Jim Davis, the Garfield cartoonist and the launch of the Garfield store and being a key member of the initial launch of the computerization of the Indian Railway system. Raj received his Masters from IIT, Chennai (Madras) and Bachelors from IIT, Varanasi (Benares), both in India.

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