Charland spoke with dozens of HFMA attendees to discuss release of information in the business office. “Clients tell us, and HFMA meetings confirm, that CBO staff become distracted when trying to process payer requests for medical records vs working with HIM to accomplish this task,” Charland says. “By implementing new tools, workflows, and collaboration with HIM, organizations could dramatically improve biller and collector efficiency. There are also HIPAA risks to consider when billers release protected health information instead of having HIM professionals manage these disclosures.”
MRO’s Kim Charland, BA, RHIT, CCS, Director of Revenue Cycle Services, is quoted on business office Release of Information in a For The Record e-newsletter article.