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Why Clients Select MRO

Client retention, #1 KLAS ranking, innovation, and third-party certifications are just a few of the reasons our clients make the switch to MRO.

MRO employs the most tenured thought leaders in the industry to consult with clients on various topics that matter to their businesses. Our clients consistently report that having an enterprise-wide partner in disclosure management is critical to the successful distribution of protected health information (PHI).

Best in KLAS for Release of Information (ROI) since 2013

KLAS Research, the preeminent healthcare IT data and insights company, has once again named MRO the Category Leader for the Release of Information (ROI) services market segment in the 2020 Best in KLAS: Software & Services report.

As the 2020 Category Leader, MRO was rated #1 for ROI with an overall performance score of 92.5 out of 100. Best in KLAS is a recognition given to vendors for outstanding efforts to help healthcare professionals deliver better patient care. Designation is reserved for the software and services market segments that have the broadest operational and clinical impact on healthcare organizations.

HITRUST CSF Certified status for information security

As one of the first release of information platforms to achieve HITRUST CSF Certified status for information security, MRO strives to continually exceed the complex compliance requirements. The certified status demonstrates that ROI Online has met specific regulations and industry-defined requirements and is appropriately managing risk. By including federal and state regulations, standards and frameworks, and incorporating a risk-based approach, the HITRUST CSF helps organizations address challenges through a comprehensive and flexible framework of prescriptive and scalable security controls.

A True Partnership for Your Success

“In the months that followed the final selection of MRO as our new partner, the MRO implementation team and the LMC IS team demonstrated an extraordinary complement of expertise, talent and professionalism. The onsite visits to meet with LMC staff provided a unique opportunity to engage all players, and to foster confidence and comfort with the new partnership.”

Linda Grimes
Assistant Vice President of Health Information Management (HIM), Lexington Medical Center


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