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Our People Make the Difference

MRO’s culture of service excellence assures you are provided complete and total support in all your interactions with our organization—from sales and contracting, to implementation and training, to responsive customer support. We heavily invest in the hiring, training and education of our staff who, using our state-of-the-art technology, takes the Release of Information (ROI) burden off your shoulders—offering you complete transparency and confidence.

As the KLAS-rated #1 provider of ROI services, we’ve learned the success of our clients is directly related to the quality of our employees.

Here are some of the ways we’re helping form better partnerships:

  • Onsite Staffing – Our culture is based on service excellence and responsiveness. By investing in the hiring process, our clients benefit from the highest levels of quality and service.
  • Training & Education – We offer industry-leading training and education programs covering HIPAA regulations and ROI requirements at the federal, state and facility level.
  • User Support – MRO’s centralized Client Support team provides an additional layer of workflow and compliance oversight, issue resolution and personalized service with an emphasis on Quality Assurance.
  • Requester Services – MRO provides high levels of quality and service to medical records requesters through our Requester Services team.