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Digital Innovation and Artificial Intelligence are two huge topics recently in the world of Healthcare IT. We’ve talked about the many areas in which they are actively making a difference, and the areas in which they could make a difference, if applied. Let’s now take a look at how it can impact Revenue Cycle Management!

Author John Lynn interviewed many Healthcare IT Today community members for their insights, including MRO expert, Dawn Crump.

Dawn Crump, MA, CHC, SSBB

As Senior Director of Revenue Cycle Solutions for MRO, Crump oversees revenue cycle and business office specific solutions. She has over 25 years as an experienced healthcare leader with extensive knowledge of provider compliance and revenue cycle operations. She has held leadership roles in large health systems, small revenue cycle startups and in a value-based care technology company, where she managed quality and compliance. Crump has a passion for improving healthcare and reducing administrative burdens, especially across revenue cycle functions and payer audits. She has spoken at numerous HCCA, AHIMA and HFMA events, and is a national author on compliance and revenue cycle topics. She attended University of Missouri- Columbia, and currently serves as secretary of the Greater Heartland HFMA chapter.

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