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MRO Culture

Learn about MRO’s Mission, Vision & Values.

At MRO, our culture is built on a foundation of service. In fact, one of our three pillars of success is our client-focused culture. It is the foundation of everything we do, and it is steadfast.

We have a guiding mission: to disclose the right protected health information (PHI) to the right requesters in a secure and compliant manner, with an unwavering focus on client success.

We have a vision that the complex PHI disclosure process can be changed for the better: to transform the way health information is used and exchanged through innovation, technology and unparalleled service.

We stay true to our core values.

MRO’s values are more than a list of positive words we chose out of the blue. MRO is committed to be the trusted partner for PHI disclosure management. Our core values are more than a philosophy. They permeate our everyday actions, our decisions, our corporate structure, how we treat each other and how we treat our clients.

We begin by hiring people who share our values. We invest in their careers, so they can provide high levels of industry expertise, quality assurance and unmatched customer service.

We empower our management and leaders to inspire their own teams. We recognize our Everyday Heroes who go above and beyond to deliver caring and compassionate service to our health system clients and their patients. Our team building activities bring people together to shape friendships and a sense of community so they can depend on each other. Our leadership team interacts and connects with staff every single day.

At MRO, we know we are part of something bigger. We support each other so that we can best support our clients.

“Our people. Our customer-focused culture. Our ability to leverage technology to support a higher level of service to our customers. Those three things combined make MRO the leader in our industry.”

—Steve Hynes, CEO

Our Values

Passion
It all starts with our people. MRO’s values are driven by employees who are passionate about serving others and providing value to our clients. At MRO, we are propelled by a zeal for excellence and client satisfaction. We love what we do.

Accountability
MRO’s team takes great pride in our work. Our employees maintain the highest standards of integrity, ownership, work ethic, quality focus and service excellence. We have people and processes you can count on.

Respect
MRO respects clients’ needs, goals and expectations. We work with our client partners and each other in a spirit of cooperation, goodwill and understanding. When you interact with an MRO representative, you can expect a genuine, caring and empathetic response.

Trust
MRO is dedicated to being transparent with our clients and delivering on our promises. We put our clients’ needs first. You can count on MRO to represent your organization in the best light, through high levels of commitment, competence and professionalism.

Nurture
Our team works in a dynamic and nurturing environment that provides the necessary tools to build the best and brightest staff. MRO invests in industry-leading education and training and fosters career advancement. We promote a culture that inspires our employees to be the best they can be.

Excellence
Great is not good enough at MRO. We aim to exceed expectations in all that we do. MRO is driven to be the nimble, responsive and proactive partner that delivers only the highest levels of quality, accuracy and innovation.

Reputation
MRO is the partner and employer of choice, and our reputation precedes us. We are honored to be the acknowledged industry leader for PHI disclosure management solutions.

MRO is proud of its reputation in the industry. We are honored to receive accolades year after year.

A True Partnership for Your Success

“In the months that followed the final selection of MRO as our new partner, the MRO implementation team and the LMC IS team demonstrated an extraordinary complement of expertise, talent and professionalism. The onsite visits to meet with LMC staff provided a unique opportunity to engage all players, and to foster confidence and comfort with the new partnership.”

Linda Grimes
Assistant Vice President of Health Information Management (HIM), Lexington Medical Center

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