Lancaster Orthopedic Group (LOG), a leading physician-owned private orthopedic practice, faced increasing challenges managing disability and FMLA forms due to manual processes, staff turnover, and delayed turnaround times. To streamline health information management and reduce administrative burdens, LOG partnered with MRO.
By implementing MRO’s Exchange Forms Services, LOG transitioned to a contactless process for patient form completions at no cost to the practice. With amplified support for forms processing with direct integration into LOG’s EHR, practice staff gained real-time visibility into form progress and delivery, while patients and requesters could use online chat for instant support. Forms were securely submitted—with verified signatures—to insurers, HR teams, and patients, eliminating delays and manual workflows.
This solution reduced staff workload, greatly improved turnaround times, enhanced compliance, and significantly boosted patient satisfaction—making it a scalable model for physician practices seeking better release of information and form management solutions. Read the full case study to see how this practice streamlined forms management and refocused on patient care.
