New Mexico health system implements MRO’s enterprise-wide system across all hospitals and satellite clinics

KING OF PRUSSIA, Pa. – February 07, 2012MRO Corp., a leading provider of disclosure management services and applications for healthcare organizations, today announced a contract with Albuquerque-based Presbyterian Healthcare Services to provide release-of-information and audit tracking services. The implementation of MRO’s software and services took place in December 2011.





Presbyterian, New Mexico’s only private, not-for-profit healthcare system, will utilize MRO’s services across all eight of its hospitals and more than 30 satellite clinics.

“In an era when regulatory compliance is a driving force behind many operations, large health systems such as Presbyterian can benefit from the enterprise-wide approach we offer to disclosure management,” says Don Hardwick, director of compliance and client relations at MRO. “We are thrilled that the leadership at Presbyterian shares our commitment to streamlined processes and ensuring the highest levels of compliance and oversight across all of their facilities.”

Tamara Hidalgo, health information management director at Presbyterian Healthcare Services, says that in addition to selecting MRO’s services because of their emphasis on compliance and security, her team chose MRO for their unique approach to monitoring quality assurance.

“MRO’s quality assurance is clear in every encounter we have with them, and their attention to customer service has been unwavering throughout the entire implementation,” says Hidalgo. “We are confident that switching to MRO for our ROI and audit tracking management will give us a more accurate picture of information being disclosed at our facilities and in turn boost the quality of our service to a higher level.”

Presbyterian Healthcare Services serves more than 660,000 patients annually in hospitals in Albuquerque, Clovis, Española, Rio Rancho, Ruidoso, Socorro, and Tucumcari, N.M.  The healthcare system includes Presbyterian Medical Group, New Mexico’s fastest-growing physician group, which employs more than 500 physicians and practitioners at more than 30 locations throughout the state; their clinics handle more than 1,200,000 patient visits each year.

About MRO Corp.

MRO, a leader in disclosure management solutions for healthcare organizations, provides electronic release-of-information (ROI), payer audit and compliance tracking, accounting of disclosures (AOD) and document management services. MRO’s disclosure management applications and services can be deployed as a common tracking platform across the healthcare entity, spanning HIM, radiology, the business office, outpatient clinics and a number of other departments. Through a proprietary disclosure management platform and market-specific expertise, MRO facilitates the secure exchange of Protected Health Information (PHI) between the healthcare provider and third-party requesters. MRO partners closely with customers, enabling facilities to achieve a higher level of compliance oversight, mitigate risk, enhance the revenue cycle, improve customer service, and assume more control over the disclosure management process. For additional information, visit

About Presbyterian Healthcare Services

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities we serve. Presbyterian was founded in New Mexico in 1908, and is the state’s only private, not-for-profit healthcare system and its largest provider of care. Presbyterian offers eight hospitals, a statewide health plan and a growing multi-specialty medical group. Presbyterian is the second largest private employer in New Mexico with more than 9,000 respected employees and growing. For additional information, visit