The MRO Exchange: Connecting Healthcare Executives

On this episode, host Don Hardwick is once again joined by Mark Thomas, MRO’s chief technology officer, to continue their conversation around technology culture.

On this episode, host Don Hardwick invites Mark Thomas, MRO’s chief technology officer to discuss developing a technology team structure and culture for high productivity and efficiency.

On this episode, host Don Hardwick invites Shawn Powlick the Chief Human Resources Officer of MRO to discuss his career, MRO’s growth, and some keys to hiring and retaining their workforce. MRO is a global company with over 3,000 employees.

On this episode, host Don Hardwick invites back Dawn Crump senior director of revenue integrity solutions at MRO. They discuss managing payer denials and the struggle between payer auditors and providers.

Host Don Hardwick interviews Orlando Broady and Lucas Hart. They discuss MRO’s clinical forms exchange, and how client and patient experience is improved through the FMLA and Disability form completion offering.

Host Don Hardwick interviews Jami Woebkenberg, senior director of HIMS operations for Banner Health. Jami and Don discuss how organizations are aiming to improve the patient experience and the strategies that Banner Health is implementing to tackle this industry-wide initiative.

Host Don Hardwick interviews chief technology officer at MRO, Mark Thomas. Don and Mark discuss how the healthcare industry as a whole is responding to demands for innovative technology. Specifically, across the board, building technology capabilities that are flexible, configurable and granularly connected is increasingly important for all organizations.

On this episode, host Don Hardwick interviews Allison Kozee, who has over 25 years of experience as a director of health information management. They discuss the history of the medical record, its original use and intention and how it has evolved to the many uses of today.

On this episode, host Don Hardwick interviews show-regular, Rita Bowen, MRO’s privacy expert. They discuss HIPAA’s Notice of Proposed Rule Making, that has resurfaced in recent weeks, starting up conversations around patient privacy once again.