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When the impact of the pandemic upended the status quo in March 2020, health systems and organizations needed to completely change their operations and adopt a remote environment almost overnight. As a result, release of information (ROI) had to move employees out of facilities and establish a secure work-from-home environment. For MRO, this meant quickly adapting to the changing guidelines while meeting challenges regarding operational workflow, technology, and security. Not only did the day-to-day operations need to be altered, but there was a significant shift in the way business was managed.

Stephen Hynes

Stephen Hynes

With a wealth of experience in healthcare sales, management and strategic direction, Hynes has a knack for industry trends to watch and PHI best practices to consider. As co-founder and CEO of MRO and past President and current Treasurer of AHIOS, he drives the direction and growth for the company, further positioning MRO as a visionary and industry leader in quality, service and technology for their customers.

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