Leading a Release of Information Business During Extraordinary Times

When the impact of the pandemic upended the status quo in March 2020, health systems and organizations needed to completely change their operations and adopt a remote environment almost overnight. As a result, release of information (ROI) had to move employees out of facilities and establish a secure work-from-home environment. For MRO, this meant quickly adapting to the changing guidelines while meeting challenges regarding operational workflow, technology, and security. Not only did the day-to-day operations need to be altered, but there was a significant shift in the way business was managed.