When the impact of the pandemic upended the status quo in March 2020, health systems and organizations needed to completely change their operations and adopt a remote environment almost overnight. As a result, release of information (ROI) had to move employees out of facilities and establish a secure work-from-home environment. For MRO, this meant quickly adapting to the changing guidelines while meeting challenges regarding operational workflow, technology, and security. Not only did the day-to-day operations need to be altered, but there was a significant shift in the way business was managed.
