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​Amid the pandemic and pressure to comply with new rules and regulations, hospitals and health systems are faced with unprecedented challenges. As a result, HIM professionals, who play a critical role in evolving areas such as privacy and security, release of information (ROI), disclosure management, interoperability, and patient matching, are experiencing their fair share of sleepless nights.

Let’s examine these concerns in more detail.


Bowen is an established author and speaker on healthcare privacy and security. She is an active member of the American Health Information Management Association (AHIMA), having served as its President and Board Chair, as a member of the Board of Directors and of the Council on Certification, and currently sits on the AHIMA Foundation Board of Directors. In her role at MRO, Bowen works with clients to ensure HIM policies and procedures are to code. Additionally, Bowen serves as the company’s Privacy and Compliance Officer (CPO).

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