With rising request volumes and a shrinking health information (HI) workforce, the demand for efficiency in the release of information (ROI) process has reached a tipping point. For example, within MRO’s efforts we see a 25% increase in medical record requests year over year.
Whether outsourced or managed in-house, health systems juggle hundreds of thousands of requests annually, while navigating alongside tighter deadlines and evolving regulations. For example, a single payer may request the same patient’s information three to five times a year, often for audits or care management purposes.
Automation offers relief, but implementation isn’t as simple as flipping a switch. From complex EHR integrations to workflow overhauls, HI leaders must navigate significant change. Properly implemented, automated ROI can drastically reduce turnaround times and administrative burdens.
This was the case during a panel hosted by Angela Rose, MRO’s VP of client success, with three HI leaders at the 2024 AHIMA Annual Conference. Each panelist automated their ROI processes to enable tasks such as electronic request validation, record retrieval, and delivery, leading to measurable benefits for their organizations and HIM teams.