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Training, Development and Motivation

Meet Meet Mariela Twiggs, MS, CHP, RHIA, FAHIMA, Senior Director of Motivation and Development

An experienced HIM professional and previous owner of a Release of Information company, Mariela Twiggs, MS, CHP, RHIA, FAHIMA, Senior Director of Motivation and Development, brings a wealth of knowledge and expertise to MRO’s award-winning employee development program. 

MRO clients can expect the highest levels of competency, professionalism and customer service from our people. Mariela and her team develop employee training material, maintain our MRO Academy™ online learning management system, and drive inspiring programs that recognize exceptional employees who are passionate about making a difference in the lives of patients and other requesters of PHI. 

In partnership with MRO, clients can be confident their ROI team is highly trained, motivated and ready to serve patients and requesters with superior customer service.

  • Release of Information Specialists are equipped with the job knowledge to handle the complexities of disclosing PHI with excellent customer service skills.
  • Staff are highly trained and tested in Privacy, Security, HIPAA, Customer Service, ROI competency, and they are required to pass the AHIOS Certified Release of Information Specialist (CRIS) test.
  • MRO teams are kept up to date and quizzed on industry changes, new policies and technology with Training Tracks newsletters and assignments.
  • MRO recognizes and celebrates the stories of our “Everyday Hero” ROI staff making a difference in the lives of clients, their patients and other requesters of PHI.

In 2019, MRO’s training team received a Gold Stevie Award for our customer service training team and program. If you’re seeking exceptional ROI Specialists who are specially trained and eager to deliver KLAS-rated #1 quality and service, complete the below form to schedule a consultation with our experts.



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