Background Summary

Lancaster General Health/Penn Medicine (LG Health/Penn Medicine) is a nonprofit health system in Lancaster, Pennsylvania.

In 2015, the organization implemented MRO’s Release of Information (ROI) solution to accurately and efficiently fulfill 50,000 ROI requests annually. By transitioning to MRO’s ROI Online® platform, LG Health/Penn Medicine has been able to address evolving challenges, including a need to fully integrate its ROI solution with the ROI module in its Epic EMR.

With MRO’s MROeLink® Epic integration in place, LG Health/Penn Medicine saw immediate improvements including time savings and efficiencies.

Additionally, within six months after implementing our services, LG Health/Penn Medicine prevented multiple PHI breaches by identifying and correcting comingled records using MRO’s optical character recognition (OCR) based application, IdentiScan®.

Complete the form to read the full case study, “MROeLink® Integration with Epic.”