Background Summary
Based in the Northeastern United States, one of the nation’s largest multi-hospital health systems, pioneers medical frontiers with a staff dedicated to excellence in education, research and patient care. Today the $7.8 billion enterprise includes six hospitals, 10 multi-specialty centers, 800+ physician practice locations and over 7,000 physicians (hospitals only).
Following a massive enterprise-wide transition to Epic in 2017, the corporate director of HIM recognized the need to shore up the privacy, security and compliance of protected health information (PHI) disclosures across the organization. She turned to MRO based on several key factors including the ability to implement across all locations on the same day—a single platform for all points of PHI disclosure, responsive management and proven Epic integration success.
Within a few months of go-live, increased quality, accuracy, productivity and turnaround times were already evident. Customer service to the patient was on the rise, a decrease in complaints was noticeable and full Epic integration streamlined workflows for all staff.
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