Release of Information
Solve for the complexities of releasing information, enhancing requester satisfaction, and improving financial outcomes
The release of information process is challenging for healthcare providers.
MRO lifts the burden of analog processes, helping providers keep up with developments related to compliance standards, regulatory changes, data management, patient expectations, and privacy & security.
Best-in-class technology & support.
Confirmed by KLAS 12 years in a row.
When you partner with MRO, you’re never navigating compliance changes, request surges, or operational changes alone. Real people, an unmatched track record, and a team that treats your operations like their own.
Reliability
Experience repeatable, accurate processes. We refine workflows to find efficiencies and determine their impact. We invest time and resources to train staff for the maximum benefit to clients.
Scalability
Solutions are designed to scale to support variable and seasonable demand as well as staffing challenges.
Performance
Efficient turnaround times, with the shortest possible time from request intake to delivery.
Productivity
Staff will be focused on the most important, high-value tasks because of productivity tools and automated processes.
Accuracy
Witness automation and centralization of services drive efficiencies with no reduction in quality standards, driving better financial outcomes.
Security
We consider privacy and security the foundation on which any clinical data work is built. As evidenced by our longstanding SOC 2 compliance.
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One of the biggest benefits of Exchange Services is having a clear picture of the status of requests at any point in time. With over 400 people reporting to me, it assists me in knowing where to prioritize our team focus to ensure compliance.
Jami Woebkenberg MHIM, RHIA, CPHI, FAHIMA
Sr. Director, Health Information Management
Exchange Manager
The modular technology of MRO’s Exchange Manager was purpose built to address the challenging issues facing hospitals and health systems, as well as clinics and practices, in the areas of health information management, revenue integrity, security, and compliance.
Automated Data Exchange
Through requester portals and electronic medical record (EMR) integrations, Exchange Manager automates the intake, acquisition and delivery of less complex, standardized requests. Current use cases focus on Risk Adjustments, HEDIS and Continuity of Care, with new use cases being continuously developed. The results culminate in efficient workflows, faster turnaround times, and reduced administrative burden, all while giving providers full visibility into what is being released to enforce their governance practices and protect patients’ privacy. Exchange Services utilizing the Exchange Manager platform, compliments EMRs and helps maximize technology investments.
99.99%
Accuracy Rate
Technology Assisted Workflows
Exchange Manager is a workflow engine to manage more complex record requests. Tasks are automated throughout the workflow, enabling operators to maximize efficacy and staff to focus on more complex requests and higher value tasks.
Compliance Driven Workflows
AI-assisted logging provides a more accurate and efficient process for handling non-structured data compared to traditional data entry. Through our patented optical character processing, issue resolution, and action messages, Exchange Services supports users through compliantly fulfilling complex requests, helps identify potential issues, and drives down disclosure incidences. The outcome: a 99.99% accuracy rate.
Case Study
Banner Health
Optimizing release of information after introducing a new technology platform to manage increasing requests.
Scalable, Superior Support
Highly skilled, centralized services, combined with empowered staff ensure MRO clients and their requesters receive award-winning customer service year after year. MRO’s Client Support has been uniquely structured to leverage 6 specialized departments.
The dedicated implementation team applies hands-on strategies that are customized to accommodate each client’s unique needs.
MRO’s Payer Relations team has established partnerships with 44 of the top 50 payers on behalf of clients, which minimizes payer-provider abrasion.
The account management team supports enterprise-wide disclosure management and provides industry-leading expert resources to consult on evolving requirements.
The compliance & privacy team provides a multi-layered QA process that helps healthcare organizations enforce consistent policies, standardize processes, and maintain best practices for PHI disclosure in multiple departments and outpatient facilities.
The disclosure management operations team manages onsite employees and/or remote staff who review key performance indicators (KPIs) for clients each week, watching for any changes that may provide advanced warning of a future problems.
Contact MRO
Are you requesting medical records? If so, please visit our Medical Record Requests page.
This form is for MRO solution inquiries only.