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Understanding the Release of Information Process

Understanding the Release of Information Process

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The Misconceptions Related to Processing and Delivering Electronic Health Records

The Release of Information (ROI) process is complex, with up to 45 steps from start to finish. According to the Association of Health Information Outsourcing Services (AHIOS), various ROI steps can be grouped into these main sections:

  • Logging, tracking and verifying requests
  • Retrieving patient Protected Health Information (PHI)
  • Protecting sensitive information
  • Releasing authorized information
  • Completing and invoicing the request

MRO’s Quality-Infused Release of Information Workflow Process

One of the ways MRO’s Release of Information workflow yields an impressive 99.99% accuracy rate is through multi-tiered Quality Assurance processes, cutting-edge technology and highly trained, experienced people.