Protected health information disclosure management company receives accolades for best customer service department and training team
For the second year in a row, MRO’s teams were recognized by the Stevie Award group for providing exceptional service to two sets of customers: hospitals and health systems that partner with the company for Release of Information (ROI) services, and patients and other third-party entities that request copies of patient medical records.
MRO’s 2017 Stevie Award highlighted “Innovation in Customer Service” for the company’s groundbreaking Patient Advocate Program. The two 2018 awards are “Customer Service Department of the Year – Healthcare” and “Customer Service Training Team of the Year.”
Customer Service Department of the Year – Healthcare
MRO’s operations team was specifically recognized as a Silver Stevie Winner for organizational cohesiveness among its two service units—a centralized National Service Center and the front-line client operations group, which works at the company’s client facility sites.
Customer Service Training Team of the Year
MRO also received Silver honors for its training program, which includes the online learning management system, MRO Academy™, live leadership training sessions, an innovative leadership retreat, and various staff motivation and development campaigns including MRO “Everyday Heroes.” The “Everyday Heroes” campaign highlights members of MRO’s team who receive accolades from healthcare providers and their requesters of PHI, including patients.
“We are honored to once again be recognized for excellence in customer service through the Stevie Awards program,” said Stephen Hynes, CEO for MRO. “Over the past several years, MRO has gained ongoing recognition for quality, service and innovation through a variety of awards from third party groups like the Stevie Awards and KLAS. This validates all the efforts of our teams, and I am very proud they are receiving this level of recognition.”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes seven of the world’s leading business awards programs, also including the prestigious American Business Awards℠ and International Business Awards℠. To learn more about the Stevie Awards, and to see a full listing of 2018 winners, visit www.stevieawards.com.
MRO, the KLAS-rated #1 provider of release of information (ROI) solutions since 2013, empowers healthcare organizations with proven, enterprise-wide solutions for the secure, compliant and efficient exchange of Protected Health Information (PHI). In addition to ROI, MRO’s suite of PHI disclosure management solutions is comprised of government and commercial payer audit management and accounting of disclosures services and technologies. MRO’s technology-driven services reduce the risk of improper disclosure of PHI, ensure unmatched accuracy and enhance turnaround times. To learn more, visit www.mrocorp.com.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales and Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Becky McLaughlin, MRO, (610) 994-7500, ext. 353