Distinction singles out Patient Advocate program for its innovative approach to customer service
NORRISTOWN, Pa. – February 28, 2017 – MRO, a leader in the secure, compliant and efficient exchange of Protected Health Information (PHI), announced today that it won a Bronze Stevie Award for Innovation in Customer Service in the 11th annual Stevie Awards for Sales and Customer Service. MRO was recognized for the launch of its Patient Advocate program, which enables healthcare providers to deliver higher levels of service to their patients.
The Patient Advocate program was initiated by MRO’s Client Support team in 2016 to elevate the PHI disclosure management company’s focus on patient satisfaction. The Patient Advocate team provides specialized support to patients requesting medical records from MRO’s client locations.
“We are honored to be the recipient of the Innovation in Customer Service award,” said Peter Schmitt, President and Chief Operations and Financial Officer for MRO. “Client success is top of mind at MRO, and the Patient Advocate program is just one instance of that commitment. Our provider clients are especially focused on patient satisfaction, and we are proud to offer the highest levels of compassion, empathy, quality and service to our mutual patient customers.”
The Stevie Awards for Sales and Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes several of the world’s leading business awards programs, including the prestigious American Business Awards℠ and International Business Awards℠. To learn more about the Stevie Awards, and to see a full listing of 2017 winners, visit www.stevieawards.com.
In addition to this Stevie Award, MRO recently received the designation of Category Leader in Release of Information (ROI) in the 2017 Best in KLAS: Software and Services report; this is MRO’s fourth consecutive year being rated No. 1 by KLAS for ROI.
MRO empowers healthcare organizations with proven, enterprise-wide solutions for the secure, compliant and efficient exchange of Protected Health Information (PHI). These solutions include a suite of PHI disclosure management services comprised of Release of Information, government and commercial payer audit management and accounting of disclosures. MRO’s technology-driven services reduce the risk of improper disclosure of PHI, ensure unmatched accuracy and enhance turnaround times. MRO additionally supports its clients’ current and future initiatives, including interoperability, meaningful use and health information exchange. To learn more, visit www.mrocorp.com.
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales and Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.
Becky McLaughlin, MRO, (610) 994-7500, ext. 353