MRO extends audit tracking and reporting capabilities beyond the focus of today’s RAC requests
KING OF PRUSSIA, Pa. – May 12, 2009 – MRO Corp., the market leader of shared-service, release-of-information (ROI) solutions for healthcare providers, today announced the release of Audit Tracker Online, a request management program that enables hospitals and health systems to effectively manage payer audits and denials from initial medical records request through appeals and payment resolution.
Audit Tracker Online expands the functionalities of traditional recovery audit contractor (RAC) software to allow healthcare providers to manage incoming medical record requests for all types of payer audits. While RAC process management has been a recent focus for hospital administrators, the new software from MRO will manage the tracking and reporting processes of other payer audits, including private payers, quality improvement organizations and other Medicare- and Medicaid-based audits.
The customizable software manages patient information, workflow, correspondence, audit determinations, various stages of appeals processes, including secondary record shipments and supporting appeals documentation, deadlines and documents in one central, secure location. In addition to tracking all aspects of audit processes, Audit Tracker Online creates detailed trend analyses, identifying steps that will allow providers to enhance the claims process and improve clinical and financial information in an effort to avoid future audits.
“The industry-wide attention on CMS’s RAC program has brought to light the financial implications of effectively tracking and managing payer audits,” said MRO President, Stephen Hynes. “Through our relationships with the hospital customers of MRO’s RAC Tracker Online application, we realized the need for a system to manage not only the incoming RAC audits but all types of payer audits — including those that may surface through future legislation.”
In addition to the ability to coordinate a variety of audit processes, Audit Tracker Online extends the functionality of MRO’s RAC Tracker Online product with new reporting options, email notifications and an enhanced dashboard. The system may be integrated with MRO’s ROI Online™ software, as well as being offered as a stand-alone product for facilities not currently using the ROI management software. With Audit Tracker Online, the audit request is logged into the system as a normal ROI request and the healthcare provider uploads the requested documentation for delivery to the auditor. Automatic audit requests with no required medical documentation can also be logged into the system for reporting purposes.
About MRO Corp.
MRO is the market leader of shared-service, release-of-information (ROI) and audit tracking solutions for healthcare providers. By continually enhancing its proprietary technology and utilizing the latest in software and document capture systems, MRO provides simple, effective, and affordable ROI and audit tracking solutions that integrate with daily workflow processes for both paper-based and electronic record systems. For additional information, visit MRO on the Web at www.mrocorp.com.
Becky McLaughlin, MRO, (610) 994-7500, ext. 353