Protected Health Information disclosure management firm chosen among five other HIM service companies for demonstrating innovation and excellence
Corporate LiveWire chose MRO based on demonstrated innovation in Release of Information (ROI)—use of technology, consistent recognition by KLAS as an industry leader, and excellence in customer service. Highlights of MRO’s accomplishments include:
- IdentiScan®—Patented in July 2018, IdentiScan is a proprietary technology that is embedded in MRO’s ROI Online® IdentiScan uses optical character recognition (OCR) verification technology to examine each page in a medical record for patient-identifying information before PHI is released. This compliance step ensures the right records are released to the right requester, resulting in a 99.99 percent ROI accuracy rate among MRO clients.
- MROeLink®—MROeLink is a suite of health information technology (HIT) integrations for ROI, relying on direct synchronization between MRO’s platform and the Epic EMR’s ROI module. The integration improves accuracy and efficiency in ROI validation and data entry processes. Customers have reported reductions in turnaround times through automation.
- KLAS—MRO was named the KLAS Category Leader for the Release of Information services market segment as part of the 2019 Best in KLAS: Software & Professionals Services report. This marks the company’s sixth consecutive year receiving the award. Additionally, MRO was recognized by KLAS for high-quality service staff, fast turnaround times and scalability in the September 2018 report “Release of Information 2018: Who Delivers Most Consistently Across Customers?”
- Stevie Awards for Sales and Customer Service—For the third year in a row, MRO’s teams were recognized by the Stevie Awards group for providing exceptional service. MRO won four 2019 awards—“Best Customer Satisfaction Strategy,” “Customer Service Department of the Year—Healthcare,” “Best Use of Technology in Customer Service” and “Customer Service Training Team of the Year.”
“We are honored to be recognized for our accomplishments as an innovator in HIM services,” said Stephen Hynes, CEO for MRO. “Our innovation is what characterizes MRO. As the industry leader in PHI disclosure management, we are proud of our ongoing commitment to providing the highest levels of service quality for our clients.”
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MRO, the KLAS-rated #1 provider of release of information (ROI) solutions since 2013, empowers healthcare organizations with proven, enterprise-wide solutions for the secure, compliant and efficient exchange of Protected Health Information (PHI). In addition to ROI, MRO’s suite of PHI disclosure management solutions is comprised of government and commercial payer audit management and accounting of disclosures services and technologies. MRO’s technology-driven services reduce the risk of improper disclosure of PHI, ensure unmatched accuracy and enhance turnaround times. To learn more, visit www.mrocorp.com.
Becky McLaughlin, MRO, (610) 994-7500, ext. 353